Housing and Community Development Department

Complaints


The City of Houston Housing and Community Development Department (HCDD) welcomes feedback and complaints from any member of the public. Complaints are accepted in writing or over the telephone. Complaints will be responded to in writing within 15 business days, when possible.

Complaints of fraud, waste or abuse must be immediately escalated to the City of Houston Office of Inspector General (OIG), regardless of whether the complaint is informal or formal. HCDD will make all efforts to ensure cooperation with the OIG.

CONTACT INFORMATION

Mailing Address:
City of Houston 
Housing and Community Development Department
2100 Travis Street, 9th Floor
Houston, Texas 77002
ATTN: Planning and Grants Management
Phone: 832.394.6200
Email: HCDDComplaintsAppeals@houstontx.gov
Business Hours: Monday through Friday, 8 a.m. to 5 p.m.

Appeals


All program applicants have the right to appeal a determination made by the Housing and Community Development Department (HCDD) regarding their file within 30 days of the notice of determination. Appeals are only accepted in writing. To be considered complete, an appeal must include:

  • Project address
  • Project number (if applicable)
  • Date of appeal
  • Nature of appeal

HCDD recommends, but does not require, using the HCDD Appeal Form to ensure a timely response and decision. The HCDD Appeal Form is available at our office during normal business hours or you may download a PDF form here.

You can also complete the Appeal Form online here.

CONTACT INFORMATION

Mailing Address:
City of Houston 
Housing and Community Development Department
2100 Travis Street, 9th Floor
Houston, Texas 77002
ATTN: Planning and Grants Management
Phone: 832.394.6200
Email: HCDDComplaintsAppeals@houstontx.gov
Business Hours: Monday through Friday, 8 a.m. to 5 p.m.