POLICE Department

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Emergency Communications Division

Commander Elizabeth R. Lorenzana
Administration Manager Yolanda Castillo


  • Requires a high school diploma or a GED
  • Two (2) years of customer service experience or telecommunicator experience in an emergency communications facility are required
  • Must provide certification of successful completion of, or complete within one (1) year of employment, a telecommunications-training program in compliance with the Texas Commission on Law and Enforcement (TCOLE) guidelines
  • Must be able to demonstrate proficiency on a PC keyboard test (40 WPM) and pass all City administered written tests.
  • Applicant must pass a hearing, psychological evaluation and polygraph test


  • No Class A or Felony convictions or court-ordered supervision or probation
  • No Class B conviction or court-ordered supervision or probation within the past 10 years
  • Former military personnel must not have been convicted of any court-martial higher than a summary
  • A dishonorable or other discharge based on misconduct which bars future military service