Houston Information Technology Services
Lisa Kent, Director / Chief Information Officer
- Lisa Kent is the Chief Information Officer for the City of Houston, Texas. Houston, with 2.2 million residents, is the fourth most populous city in the United States, trailing only New York, Los Angeles and Chicago. The city is the largest in the South and the Southwest, and spans 655 square miles. Mrs. Kent oversees the enterprise information technology services for nearly 22,000 city employees in 23 operationally-diverse departments ranging from public safety, utilities, transportation, community services, and financial operations. Her focus is to shape the City's technology vision, strategy and performance to position Houston as a top-ranked digital city that leverages technology to enhance the citizen experience, boost efficiencies, and increase government transparency and innovation. Previously, Mrs. Kent served a total of twenty years at the Houston Airport System in progressively responsible IT roles, culminating with six years as Chief Technology Officer. She earned a Bachelor of Science degree in Electrical Engineering and has 32 years of experience in the technology industry.
Bert Quarfordt, Deputy CIO / Deputy Director, Enterprise Infrastructure Services
- Bert Quarfordt is the Deputy Chief Information Officer responsible for leading the Enterprise Infrastructure Services Division. The Enterprise Infrastructure Services (EIS) Division provides mission critical infrastructure services 24/7/365 to the City of Houston’s diverse group of departments. The EIS Division is responsible for building next generation IT infrastructure and capabilities to enhance capacity, agility and resilience of the City’s technology systems and services. Provides the City’s enterprise data network and telecommunications infrastructure, internet access, server and storage infrastructure (both on-premise and cloud service provider environments), core data centers, end-user computing, Microsoft 365 (email, user authentication, and collaboration tools), and service desk support.
Nicholas Curran, Assistant Director, IT Public Safety
- Responsible for operation and maintenance of the City’s public safety radio system and IT support services for the Houston Emergency Center. These teams provide 24 x 7 support for the critical public safety radio and IT services that help to keep the City’s first responders and the citizens they serve safe.
Summer Xiao, Deputy CIO / Deputy Director, Enterprise Applications Services (EAS) and Project Management Office (PMO)
- Summer Xiao is the Deputy CIO for EAS /PMO at the City of Houston. Enterprise Application Services (EAS) is comprised of Enterprise Resource Planning, Enterprise GIS, Enterprise Data Analytics, and Cloud and 3rd Party Application Management. Each is responsible for the ongoing support and implementation of numerous applications and tools that enable city-wide and departmental business functions. EAS strives to align with Mayor’s vision, HITS strategic goals and client department business plans to deliver value add technology services that make a positive impact to city operations and city services. The Project Management Office (PMO) is responsible for enabling City departments to achieve their business priorities by guiding them to articulate and translate business needs into technology requirements. The PMO aims to drive greater business value by managing the implementation of technology portfolios, programs, and projects to execute the City of Houston’s mission. Prior to joining the City of Houston, Summer was a solution delivery director for a business technology consulting firm. Her past experience also includes being responsible for the entire IT operations at an advertising company. Summer has years of business and IT experience working in various industries and developing efficient teams that deliver technology solutions which increase revenue, reduce cost, and maximize efficiency. Summer Xiao graduated Summa Cum Laude from the University of Houston with a Bachelor of Business Administration in Management Information Systems. She is also a PMI certified Project Management Professional with many years of hands-on project implementation experience.
Chris Mitchell, Chief Information Security Officer (CISO), Cyber Security
- Chris Mitchell is the Chief Information Security Officer responsible for carrying out the information security duties as described in the Mayor's Executive Orders for Information Technology Governance and Information Technology Security. Mr. Mitchell will lead the HITS Enterprise IT Security Division as well as performing citywide duties as indicated in the policies referenced above. As the City of Houston CISO, Chris is responsible for carrying out the CIO’s responsibility for information security and the CISO responsibilities described in E.O. 1-44 and E.O. 1-48, including establishing an office with the mission and resources for information security operations, security governance, security architecture and engineering, and cyber-threat analysis to assist in ensuring City-wide compliance with City security policies and procedures. The CISO also serves as the City Information System Risk Executive, responsible for ensuring that security risk-related considerations and risk management of individual information systems are consistent across the City, are reviewed from a City-wide and strategic goal perspective, and reflect the City’s information system risk tolerance affecting mission/business success.
Jane Wu, Assistant Director, Resource Management
- Jane Wu is the Assistant Director for Resource Management at HITS and leads the Resource Management Division. The Resource Management Division (RMD) provides operational support to the HITS organization. RMD’s responsibilities include, but are not limited to, administrative support, council action support, contract administration and compliance, contract financials and analysis, and fixed asset management. Jane is also responsible for the efficient administration of management services, and for ensuring that the CIO’s directives and policies are implemented within the organization. She works with the senior executive leadership team to plan, coordinate, and administer policy development in accordance with the HITS and City strategic objectives. Jane graduated from the University of Texas Health Science Center at Houston with a Ph.D. and received a J.D. from South Texas College of Law, graduating with honors (Summa cum laude). Jane is a licensed Texas attorney and licensed to practice before the United States Patent and Trademark Office. Jane’s prior experience include intellectual property protection and licensing, data and information privacy, information technology contracts and transactional work, and worked as an attorney for the City's Legal Department prior to joining HITS