Department of Neighborhoods

Submitting a Public Information Request to the Department of Neighborhoods

The Inspections and Public Service division has moved to the Houston Public Works Department and is now named Community Code Enforcement. To get a response as quickly as possible, send your request directly to Houston Public Works.

Submitting your request

The fastest way to get a response to your open records request is to submit it to our GovQA Public Information Request Center. Public information requests must be submitted in writing and must ask for information that is already in existence. The Texas Public Information Act does not require the City to create new information, compile data, do legal research, or answer questions. A request should be sent to the City department that has the information. A request sent by fax or email must be sent to the correct department.

Once you submit it through the portal, the request is considered received by the City of Houston and we will respond within 10 business days. We respond to all requests in the order they are received. For more information about submitting public information requests in the City of Houston, go to www.houstontx.gov/pia.html.

Payment

Payment can be easily made online in the Public Information Request Center. There are labor charges of $15/hour for open records requests. If a request requires more than $100 of labor charges, we will require a deposit of 50% before we begin compiling your records.