Officer Day & Officer Manriquez
     10/29/2026

Please give both Officers our heartfelt gratitude. My daughter's wallet was lost, and an unknown citizen dropped the item off at the police station. Officer Manriquez called me several times, left messages, sent text messages and finally got me on the phone. In this call he explained the returned wallet's location and explained he went through several unanswered or wrong phone numbers associated with my public records search until he found me. This was above and beyond the call of duty and I am extremely grateful for their dedication and the efforts taken. There are certainly more important needs in these officer's day to contend with but as a parent, I am so grateful for these officers and their willingness to take the time and make the effort to find the wallet's rightful home. Blessings to them both and please let them know we are thankful for their service to the community.

-J.B & R.B

Captain Wilson, Captain Small, & Lt. Woodard
     10/27/2026

On Saturday, October 17, the Justice Coalition of Greater Clear Lake held a “No Kings: Vote Early” rally at Exploration Green in Clear Lake, which included a march down to Bay Area Blvd. We would like to thank the Houston Police Department for its continued professionalism and courteous demeanor. This is the third No Kings event in Clear Lake in the past year and, on all occasions, we have received even-handed and respectful support from emergency service personnel, particularly law enforcement officers. Captain Wilson with the and Lieutenant Woodard were extremely helpful in our planning for the event and handling day-of operations. Their clear support for the constitutional right of peaceful assembly was especially appreciated. The event was well attended, with more than 150 participants. While this was a small rally with speakers in addition to the march, past events have had several thousand participants with similar excellent support from HPD in Clear Lake. We encountered no issues, and it was reassuring to know that we could rely on the HPD should the need arise.

Thank you to Captain Small and the officers who were present in and around Exploration Green. The friendly waves and smiles helped make an already successful day even better.

-J.M.

Officer Gonzalez
     10/10/2026

My two daughters and I were involved in a hit and run accident on IH 610. The accident was not overly serious, though the airbags did deploy. We have never experienced a situation such as this, however, Officer Gonzalez immediately took charge of the scene and made my children and I feel safe and taken care of. He was kind, patient, and compassionate throughout the entire process. Officer Gonzalez remained on the scene with us until we were safely transferred into an Uber to take us home. I am sure he handles scenes like this often, and experiences encounters of a much more serious or dangerous nature. He never made us feel like serving us was of low importance, in all actuality, he made us feel quite the opposite. We will never forget the time, patience, and grace he allowed us on this day.

-C.S.

Officer Maldonado
     10/14/2026

I am the Senior Security Manager for Energy Transfer in Downtown and one of our off-duty HPD lobby officers was attempting to arrest & handcuff a homeless male who was on narcotics and was harassing employees. During the arrest the homeless male was resisting and wouldn’t let our HPD officer cuff him. Numerous cars passed by not stopping to help until Police Officer Maldonado was driving by, saw what was happening. She stopped in the middle of the traffic lane, exited her vehicle and helped out our officer cuff the male and carry him to the sidewalk. Officer Maldonado stayed with our off-duty HPD officer helping her keep the male restrained and protected from hurting himself, until on-duty marked units arrived and took over.

-C.G.

Sgt. Sawlani, Officer Juarez, Officer Harrington, Officer Martin, Officer Guardiola, Officer Williams, Officer Diaz, Officer Stivers, & Officer Chappell
     10/12/2026

I am writing as an active community volunteer and real estate broker, and I have observed the outstanding work of Sgt. Sawlani and the other officers serving the community.

Through my volunteer involvement, I have had the privilege of witnessing firsthand the dedication, initiative, and measurable impact these officers have had on our community. I feel like I can judge this because I grew up as a daughter of an HPD officer with extremely high standards and ethics on the job. I believe the efforts of these officers deserve recognition.

One of the most remarkable examples of their commitment has been the transformation of what we call Dogwood. Since I was a little girl, this place has been a place you did not go. We are talking in one of the wealthiest suburban neighborhoods in its prime.

Officer Juarez took the initiative to begin cleanup efforts in an area that had been neglected since before its annexation. With the involvement of his team and under the leadership of Sgt. Sawlani, this collective effort has resulted in a complete 180 for the area.

Another accomplishment worth celebrating is the remarkable growth of our PIP meetings. These officers have made their presence known, actively encouraged participation, and demonstrated to residents that they genuinely care about the community they serve.

Perhaps the most impressive accomplishment has been the improvement in our community’s crime! I am blown away when I see the presentation and see the decline in crime in our area! These results tell a powerful story, but so does the growing confidence among residents that criminal activity will not be tolerated!

I am most impressed by the proactive approach taken by the team. The officers are not simply waiting for crime to happen. They are actively identifying problems, pursuing investigations, and working to hold these dirty scumbags accountable. I fully believe their commitment to catching these criminals is helping to change the reality and perception of safety in our community.

I believe that effective leadership is reflected in the actions and accomplishments of a team. Under Sgt. Sawlani’s leadership, I have witnessed officers who take initiative, engage with residents, address long-standing problems, and work together towards meaningful results. To be quite honest, I have witnessed this above and beyond anything I have observed here before and feel like the proof is in the pudding! Again, the STATS!!!

These officers represent the kind of proactive, community-focused policing that makes a lasting difference, and I could not be more proud to have them serving in my community! I truly believe the work these officers are doing goes far beyond crime statistics. They are restoring confidence, strengthening our neighborhoods, and helping to bring back a community where people want to live, work, and invest. Their work matters, their results matter, and our community is better because of their efforts. If I have been able to observe this little bit as a civilian, I can’t even imagine how much MORE they have done that we don’t even know about.

-N.F.

Unknown Officer
     10/12/2026

October 11, 2026 around 1:25 PM at the corner of Hiram Clarke and W Airport, I observed this officer block the intersection with his SUV to help a vulnerable citizen.

An elderly Black female's car developed mechanical problems and stopped at the traffic light on W Airport. The officer exited his vehicle and flagged down a young Black male motorist who was driving a Cadillac. Another motorist in a white vehicle also provided assistance. These men pushed this woman's car to a nearby service station.

-D.C.

Officer Senic & Officer Leich
     10/7/2026

HPD responded quickly to a low risk (residential auto theft). Both officers were beyond polite and engaging.

-C.C.

Unknown Officer
     9/30/2026

My husband and I have just returned back to the uk after 2 weeks holiday in Houston. Whilst out having breakfast we met these lovely police officer unfortunately I didn’t get his name, but he allowed me to have my picture taken with him.

I would just like to say the officer made my day, what a lovely polite and friendly police officer he is a credit to your service.

-J.M.

Unknown Officer
     9/30/2026

The Officer driving around 9am on 09/30/26 displayed common courtesy and manners while driving today. He used his turn signal to make a forced merge and gave the little "thanks for letting me in" type of wave. HPD officers frequently drive like bully’s, so I want to give credit where it is due.

-C.K.

Officer McGowan
     9/27/2026

I am writing from China to express my deepest respect, admiration, and support for Officer McGowan I recently watched the body camera footage of the intense and dangerous incident she faced on August 7 at the gas station on the North Freeway. I was incredibly moved by her immense bravery, tactical composure, and resilience during such a volatile and high-stress struggle. Her heroic actions effectively protected the community and her fellow officer in a life-threatening situation.

Her dedication and courage are highly appreciated and recognized all the way from China.

-H.M.

Officer Caten
     9/22/2026

On May 4, 2023, our family experienced an unimaginable loss when our family member was ambushed by three individuals who took his life that evening. His murder forever changed the lives of his mother and his immediate family. No family should ever have to experience the pain of losing a loved one in such a ruthless and senseless manner.

Although our family has been forced to navigate the unimaginable reality of having a loved one murdered, we would like to take a moment to recognize and sincerely thank Detective Caten for his hard work, dedication, and compassion throughout the case.

Detective Caten has consistently been responsive, attentive, caring, and diligent in his work. His dedication and determination played an important role in bringing those responsible for our family member’s death into custody. Throughout this difficult time, my sister knew that she could reach out to Detective Caten whenever she needed information, guidance, or simply reassurance. His willingness to remain available and supportive, even after the individuals were apprehended and after he had moved to a different department, speaks volumes about his character and commitment to the families he serves.

Detective Caten has been thorough, effective, compassionate, and dedicated throughout this entire process. For that, our family is truly grateful.

I humbly offer these words of appreciation to Detective Caten and want him to know that his efforts have made a difference in our family's lives. I encourage him to continue making a difference and being a light in what can be an incredibly dark and difficult world for families like ours.

Thank you, Detective Caten, for your dedication, your compassion, and for standing beside our family during one of the most difficult experiences we have ever faced.

May God Bless Detective Caten and everyone who works tirelessly to bring justice and answers to families who have lost their loved ones.

-M.M.

Officer Caten
     9/22/2026

This email is being sent on behalf of my entire family. Early in this tragedy, the first person that came into our home was Detective Caten. There are no words to express our family's sincerest gratitude for Detective Caten and his unwavering dedication in handling our son’s case. Despite the immense challenges involved in this case, Detective Caten investigated and successfully located and arrested the three individuals responsible for our son's murder. We were informed of every significant development from Detective Caten. His commitment to transparency provided us with a tremendous sense of reassurance during the worst season of our life.

We would like to formally recognize Detective Caten for the exceptional work he performed on this murder case. It breaks our heart to think of all the cases that rest on his shoulders. We are humbled by his compassion and empathy shown to our family.

His professionalism, perseverance, and dedication to justice have made a lasting impact on our lives. We hope this recognition not only honors his service but also highlights the difference that committed law enforcement officers can make for families seeking justice.

-D.M.

Officer Caten
     9/18/2026

I wanted to express our families gratitude for Detective Caten and his dedication in handling our son's case. The case was very difficult, yet he worked tirelessly to find and arrest the 3 defendants in my son's murder. He remained in contact with us throughout the case. He was very thorough in communicating to us all of the updates. He was very meticulous with the details of the case. This gave our family a tremendous peace of mind. In these past years since our son's murder, I have met too many families that unfortunately are living with cold cases.

Thanks to Detective Caten working relentlessly to gather all the necessary evidence, that is our not our current situation. We wanted to recognize Detective Caten for the exceptional work done on our behalf of our family. We hope this can help others and bring honor to the work of Detective Caten's service.

-M.M.

Sergeant Burton
     9/17/2026

I want to give the Houston Police Department and specifically Sergeant Burton our fullest appreciation for assisting in the recovery of our stolen vehicle. Our vehicle was reported stolen during the Labor Day Weekend and Sergeant Burton called on September 16, 2026; to tell us he had found our vehicle. He gave my wife the address and said he would wait with it until we could drive to his location.

Again, we offer our appreciation to the Houston Police Department, and we say Thank You to Sergeant Burton for his dedication to community service in the assistance of the recovery of our vehicle.

-H.W.

Officer Olson
     9/11/2026

I am a forensic investigator with the medical examiner's office and I want to commend the responding officer on a DOA I worked on 9/11/2026. Officer Olson was one of the best officers I have worked alongside in a long time. Despite the scene being located in a deplorable residence, Olson ensured the residence was safe for myself and my transport team. He maintained scene security and was willing to help throughout the removal process. Officer Olson was a phenomenal example of how law enforcement should interact with families and other agencies, we cannot thank him enough for the work he does!

-M.F.

Unknown Officer
     9/07/2026

I arrived into Hobby airport after a 24 hour flight from Australia. The airport Wifi was down and I had no way of contacting my friend. The officer helped me contact him and waited with me until he arrived. I was so grateful.

-C.J.

Officer Daniels-Lofton
     8/12/2026

On Aug. 12, 2026 my father was involved in a crash on Polk and Eastwood St. I want to express my appreciation to Officer Daniels-Lofton’s patience, hard work and dedication. The officer showed compassion by speaking slowy, so my senior citizen father can understand. English is my father’s second language. The officer explained the Citizen’s Exchange of Crash Information Form and provided the other driver’s information in a timely and quickly manner. My father was impressed that the officer arrived on scene within minutes.

-M.S.

Officer Hookfin
     8/21/2026

I am writing to strongly commend Police Officer Hookfin. On July 31, 2024, I was the victim of a hit-and-run. Officer Hookfin arrived and took decisive action. Thanks to his relentless investigation, he apprehended the fleeing driver, saving me from severe insurance and legal difficulties. Though the accident occurred two years ago, recovering my health and driving again recently brought back vivid memories of his dedication. His help allowed me to overcome immense hardship and get my life back on track. I learned this commendation is the best way to show my gratitude, and I hope it encourages him. Officer Hookfin is a true credit to HPD. I am deeply grateful for his service and to your department. Thank you so much!!

-Y.P.

Officer Reason
     8/09/2026

I would like to formally recognize and express my sincere gratitude to Officer Reason and the supervising officer who assisted me in trying to visit my elderly aunt. Officer Reason was the first to arrive on scene. From the outset, he addressed my concerns with professionalism, compassion, and seriousness. I have spent a great deal of time attempting to protect my aunt and have repeatedly encountered obstacles that left me feeling powerless while advocating for a vulnerable, elderly family member.

What stood out most about these officers was their genuine concern.

They listened carefully, did not dismiss my concerns, and did not make me feel as though I was wasting their time. They recognized the seriousness of the situation and took every appropriate step within their authority to assist my aunt and me.

I understand that law enforcement officers operate within legal limitations. My appreciation stems from the fact that, within those constraints, these officers made a sincere and meaningful effort to help. Their professionalism, patience, and willingness to listen had a significant impact on me.

After repeatedly feeling as though I was hitting brick walls while trying to protect my aunt, it was both reassuring and deeply appreciated to encounter officers who demonstrated genuine concern for her welfare and for my efforts on her behalf.

At times, simply being heard and treated with respect can restore a person’s sense that they are not alone in their efforts. I am truly grateful for the dignity, professionalism, and compassion they showed toward my aunt and me.

-M.B.

Ms. Utley
     8/06/2026

I retired from HPD in 2010 and joined the Benton County Sheriff's Office. That was 16 years ago and I am now preparing to retire again. Our event's coordinator here asked me for some old photos to prepare a career photo board covering both of my law enforcement careers. In the last 43 yrs some things get misfiled and I was not finding my academy graduation photos. Specifically a picture of Chief Lee Brown pinning my badge on me. I contacted the photo lab and my project was assigned to Ms. Utley to see what she could find for me. After exchanging a few emails and her (not knowing what I looked like in 1983) sending me a couple of "Is this you?" samples, she found the very photo I was looking for and was able to scan it and send it to me. In fact I think she sent me every picture that HPD has on file of me.

Norma went above and beyond, as I know her office, like every office in every law enforcement agency ever, is understaffed and over burdened. When I thanked her for her efforts, she said that putting herself in my shoes, if the photos existed, I should have them.

-J.M.

Officer Olvera
     8/03/2026

Officer Olvera was on Prospect Street this morning, and I approached him asking him about how to have some glass picked up on the esplanade, sharing what I’ve already tried with reaching out to the city. Without asking, he offered to help me clean the glass up. He stopped what he was doing to help me with the task. I am so thankful for his kindness and truly appreciate the time he took to help me out, with my street now being safer and better cared for.

-K.A.

Officer Olvera
     7/24/2026

I am writing to formally recognize and commend Houston Police Department Officer Olvera for his exceptional courage, rapid response, and heroic actions on July 24, 2026, while attending a wedding-related event in San José, Costa Rica.

During a pre-wedding gathering, a woman suddenly began choking on food that became lodged in her airway, causing her to lose consciousness and collapse. Officer Olvera immediately identified the life-threatening emergency and responded without hesitation.

Drawing upon his training and experience, Officer Olvera promptly performed the Heimlich maneuver in an attempt to dislodge the obstruction. When the woman remained unresponsive, he continued lifesaving efforts by administering emergency care, including rescue breathing and CPR with chest compressions, until emergency medical personnel arrived.

Through Officer Olvera’s determination, skill, and unwavering commitment, he was ultimately able to assist in reviving the woman, who regained consciousness prior to paramedics assuming care. His swift actions and medical intervention were critical in preserving her life.

Officer Olvera’s conduct reflects the highest standards of law enforcement professionalism: courage, compassion, selflessness, and an unwavering dedication to the preservation of life. Even while off duty and outside of Houston, he represented the Houston Police Department with honor and distinction.

I respectfully request that Officer Olvera’s actions be formally recognized through an appropriate departmental commendation. His response not only saved a life but also brought great credit to himself, the Houston Police Department, and the community he serves.

-S.H.

Officer Wandling
     7/14/2026

I would like to commend Officer Wandling, who provided extraordinary assistance during a marathon in The Woodlands.

I needed to get my child to her recital which was across the marathon route.

She was courteous, kind, respectful, and innovative in her support.

It is a special thing when a busy police officer helps citizens in awkward situations and her assistance was much appreciated.

-K.S.

Officer Williams
     7/13/2026

I am writing today to share praise, kind and sincere words about Officer Williams. My safe was stolen from CubeSmart storage. At my age (62), "things" do not mean as much to me as they did in the past. But several guns (among other items) were stolen most of which were given to my son (the only grandson) by both of his grandfathers. So this theft cut deep. Officer Williams got on it quick. Reached out, explained the process, was extremely professional, productive and concise. Other than display of sheer passion for his profession; his sincere care for my case and the safety of those in the community was stellar. It is very rare to see that kind of care and passion to help in any profession these days. The quick success he has had so far in these cases is truly amazing. The safe had documents in it. Immediately, one of my biggest concerns is that these thieves were coming to my house NEXT. The work and results Officer Williams has produced thus far has me and my family with no worries now.

-C.E.

Sergeant Perez & Officer Roberts
     7/10/2026

Hello, I recently recovered some of my lost notes from an incident which occurred over a year ago. I was able to call HPD and get details needed to submit this commendation. I would like to commend the gentlemanly Sgt. Perez, Officer Roberts and the rest of your HPD team who removed a suspect out from under my house. Wish I had a video of what transpired and how well all the HPD officers addressed such a dangerous and stressful matter. It would truly be commendable.

-J.S.

Officer Rocha
     6/30/2026

I appreciate ofc Rocha attention to detail, as well as his polite and patient demeanor.

-A.J.

Officer Varley
     6/30/2026

I was a paramedic on scene of sexual assault call where Officer Varley also responded. I was deeply impress by the way Officer Varley spoke to the patent with such kindness, and patience, reminding her at every step that she’s safe to speak when she’s ready, and whatever happens going forward is her choice. I felt he handled the call with such professionalism and care for the patients wellbeing that it was worthy of commendation. Thank you Officer Varley for demonstrating what it means to be a great officer citizens can rely on.

-C.P.

Officer Huang
     6/30/2026

Officer Huang went above and beyond by making sure my group was ok in the heat; he got us water and helped us stay cool at Fan Fest. He was extremely polite, professional, and attentive.

-F.L.

Sgt. Sawlani, Officer Juarez, Officer Harrington, Officer Martin, Officer Guardiola, Officer Williams, Officer Diaz, & Officer Stivers
     6/26/2026

I reported my vehicle stolen on 6/24/26 around 4:20AM. My vehicle was stolen from my home. I received a call from Officer Juarez a few hours after my truck was taken from my home. Officer Juarez ensured me that they were actively looking for my vehicle. Officer Juarez kept in communication with me throughout the day and eventually contacted me stating that he thought that they had located my vehicle. I left work to meet Officer Juarez and we determined that it was, in fact, my vehicle that they had located. I witnessed them go door to door attempting to gather video evidence of the truck being left. They talked to potential witnesses as well. As I was waiting on my wife to bring me my truck keys, I told Officer Juarez and the other officers involved that they did not have to wait around and that I could take care of everything else from that point. The officers refused to leave me alone in the area stating that many times the thieves will come back for the vehicle and they wanted to ensure that I was safe while in the area of where my truck was left. When we determined that the truck would not start, the officers quickly found a tow truck that could take it to the dealership to be repaired. The most amazing part of this all, is they all found time to interact with the children playing in the area. They handed out stickers and talked to the kids. It was amazing to watch.

-J.T.

Officer Brown
     6/26/2026

I would like to commend Officer Brown who responded when my 13-year-old son ran away from home. I called 911 at 7:53 a.m., and by what can only be described as remarkable timing, the officer had just pulled into the same gas station where my son was at the exact moment the "be on the lookout" call came over the radio. Because of his quick response and attentiveness, my son was found safe and returned home by 8:15am.

When the officer brought my son home, he took the time to speak with him as both a police officer and a father. His compassion, professionalism, and genuine concern made an incredibly difficult and frightening morning much more bearable for our family. He treated my son with kindness while still holding him accountable, and I truly believe his words made an impact.

I would like to extend my sincere gratitude and appreciation to this officer. His dedication, empathy, and outstanding service are exactly what every parent hopes for during a crisis, and our family will always be grateful for the care he showed that morning.

-J.W.

Officer Hernandez
     6/18/2026

I retired from the Houston Police Department four years ago and returned to do a ride-along on Wednesday, June 17, 2026. I had the privilege to ride with Sergeant Hernandez. I really appreciated how easy he made the process by setting up the ride-along and preparing the paperwork. He supported patrol officers by responding to scenes and providing answers with adeptness and wit. I appreciated his professionalism and eagerness to answer my questions about changes over the last four years, such as the chase policy, body-worn cameras, tasers, and the new Record Management System. He is a great police officer, a great sergeant, and a great asset to the Houston Police Department.

-A.S.

Officer Torres
     6/15/2026

After doing a tour of NASSA we were dropped off by the tour company, in downtown Houston by the JP Chase Morgan Tower. We were looking for a taxi. I asked a gentleman where we could find one, he didn’t know and took us into the front desk of the building. Officer Torres was there, she tried to download Uber on my phone, but it took too long. (We did not have uber in our town at home, so we had not needed to download) In the end she got an Uber for us and delivered us to it. We were taken back to our hotel and didn’t have to pay the driver. We would like to say thank you to her as we were very impressed by her actions to help an older couple of tourists to your city.

-R.G & N.G.

Unknown Officer
     6/4/2026

I wanted to express my sincere thanks for the care and attention you showed while monitoring our home during our vacation.

I recently learned that during one of your security checks, you noticed someone working at our house and took the time to stop and ask questions to make sure everything was legitimate. Although it turned out to be a window repair technician, we greatly appreciate that you were alert and willing to investigate what could have been a suspicious situation.

Knowing that someone was watching out for our property while we were away gives us tremendous peace of mind. Your professionalism, diligence, and commitment to keeping our neighborhood safe do not go unnoticed.

Sending our heartfelt gratitude for the officer’s service and for going the extra mile to protect our home.

-J.S.

Officer Gonzales
     6/1/2026

I am a patrol officer. I responded to a hit and run accident at the intersection of Thorpe and Hopkins in San Marcos Texas. Gonzales was a witness to this hit and run, and I contacted same. Gonzales gave an excellent description of an event that only lasted seconds, and occurred at the five o' clock position of her own vehicle. Gonzales additionally provided video which is the sole reason the driver was positively identified. Although the offense is only a Misdemeanor B, Gonzales's superior situational awareness, intelligence and integrity were of undeniable service to the citizens of San Marcos.

-D.T.

Officer Gomez
     5/27/2026

I went on a ride along with officer Gomez on Saturday night. Officer Gomez was an amazing teacher and did an excellent job at making sure I felt included. He took his time showing me everything he could and I left HPD feeling like I made the right choice. I appreciate him for all that he showed me.

-S.L.

Officer LeVrier
     5/12/2026

I am writing to formally commend Officer LeVrier for his sustained outstanding service and partnership with JP Morgan Chase Global Security, as well as other financial institutions across the Houston area. For years, Officer LeVrier has been an integral part of helping us combat violent crimes that affect businesses, customers, and the citizens of Houston and the surrounding area. He consistently demonstrates exceptional responsiveness, strong work ethic, clear and effective communication, and reliable follow-through. His professionalism, dedication, and willingness to go above and beyond on a daily basis are admirable and deserves recognition. Officer LeVriers proactive engagement and collaboration contribute meaningfully to public safety and help protect the community we all serve. Please accept this letter as my sincere appreciation, and I respectfully request that this commendation be shared with his chain of command and noted accordingly.

-K.K.

Officer Hernandez & Officer Zapien
     5/8/2026

Officer Hernandez was very helpful during the whole process of setting up this ride along & the to do’s and what not’s.

During the ride along, Officer Zapien positively interacted with the community, showed proper de-escalation skills & even stopped to play basketball with some young boys. Both of these officers are very helpful to the community.

-M.E.

Officer Juarez
     4/6/2026

Good afternoon. Me and my family have property in the Dogwood, Porter Texas area. I wanted to say that Officer Juarez with the Kingwood station are doing an amazing job. The area is becoming more clean and safe. It's a huge difference from how it was back then. He has been really helpful and kind.

We had a problem with a guy who brought a lot of trash, blocked the road and caused problems in the area and he helped us out with him. Always checking in and updating us. We are really grateful for Officer Juarez and his team. We can see that area is becoming a way better and cleaner place. I just wanted to say he's doing a great job, one of the best officers I met. Thank you for your time and reading this. Have a blessed day.

-B.

Officer Cavazos
     4/2/2026

I was in a fatality car accident in an HOV lane on a Friday evening and Office Cavazos was one of the first officers on the scene - he immediately saw how in shock, devastated, and helpless I was. He was calm, compassionate and kept talking to me to help calm me down. Words cannot begin to describe how his caring, compassion and understanding - helping me to breathe through the panic - meant to me. This was one of the worst nights of my life and Officer Cavazos went above and beyond to get me through it.

-H.S.

Officer Juarez
     4/2/2026

I am writing to formally express my sincere appreciation and gratitude for Officer Juarez, who has been handling my case.

From the very beginning, Officer Juarez demonstrated a high level of professionalism, compassion, and dedication. He took the initiative to step in as the investigator on my case and made me feel supported and believed during a very difficult and stressful time in my life.

Officer Juarez has been extremely thorough in every aspect of his work. He ensured that all police reports were properly completed, submitted, and followed through, including filing applicable misdemeanor charges. His attention to detail and commitment to doing things correctly has not gone unnoticed.

What stood out to me the most was his ability to clearly explain each step of the process. He consistently took the time to walk me through what was happening, what to expect, and what actions were being taken. This level of communication provided me with reassurance and helped reduce some of the fear and uncertainty I have been experiencing.

Throughout this entire process, Officer Juarez has gone above and beyond his duties. His professionalism, thoroughness, and genuine concern for my safety and well-being have made a significant impact on me.

I truly believe that his work ethic and dedication reflect the highest standards of law enforcement, and I am incredibly grateful that he was the officer assigned to my case.

Please extend my appreciation and recognition for his outstanding service.

-C.G.

Captain Watson, Officer Bryant & Officer Aguilar
     3/31/2026

I would like to commend Captain Watson and North Division Officers Bryant and Aguilar for their recent assistance in addressing security concerns relating to the Shepherd Forest Civic Club’s Annual Easter Egg Hunt at Stonecrest Park on March 28, 2026. Each of these officers demonstrated courtesy and professionalism that reflected well on the Houston Police Department and ensured that the approximately 60+ children and their families enjoyed a safe and fun event. Their attention to duty and community engagement were appreciated by the Civic Club and all of those in attendance.

-R.H.

Officer Wilson
     3/20/2026

I am writing to formally express my sincere appreciation and commendation for Detective Wilson regarding his professional assistance and outstanding service in connection with City of Houston involving a stolen check matter.

At the outset of this matter, I was understandably frustrated due to the seriousness of the situation and the uncertainty surrounding the process. Although our initial interaction may not have begun under the best circumstances, Detective Wilson consistently demonstrated patience, professionalism, and a calm demeanor that immediately helped establish confidence and trust.

Throughout the entire process, Detective Wilson remained highly attentive, communicated clearly, and ensured that every concern was addressed appropriately. His willingness to provide guidance, explain each step thoroughly, and maintain consistent follow-up made a significant difference in bringing clarity and reassurance during a stressful time.

What stood out most was his commitment to duty, professionalism under pressure, and his dedication to making sure the matter was handled properly and without unnecessary delay. His responsiveness, courtesy, and follow-through reflected a level of service that deserves recognition.

Detective Wilson’s conduct not only helped move the matter forward smoothly, but also demonstrated the high standards expected of law enforcement professionals. His action reflected integrity, accountability, and genuine concern for resolving the issue correctly.

Please accept this letter as a formal acknowledgment of my appreciation for Detective Wilson’s excellent work, professionalism, and dedication. It is important that his supervisors are aware of the positive impact he made throughout this matter and how pleased I am with the service he provided.

-R.G.

Sgt. Borgstedte
     3/19/2026

On March 12, 2026, I found myself in a situation in which I am way too old to handle. I was on Hwy 249 sitting on a flat tire. As luck would have it, I was in the parking lot of the HPD Credit Union. Sargent Borgstedte, assigned to HPD Helicopter Division approached me and ask if he could help. Sgt. Borgstedte changed my tire for me.

-J.H.

Officer Solano & Officer Barringer
     3/13/2026

I would like to formally commend Officer Solano and Officer Barringer for their exceptional service. After we mistakenly attempted to file reports at the wrong precincts, these officers went above and beyond to ensure we were finally connected with the correct department (HPD). Beyond their professional guidance, their empathy and kindness turned a hopeless situation into one where we felt supported and heard. We feel incredibly lucky to have been assisted by such dedicated professionals.

-M.R.

Sgt. Parmar & Det. Alloa
     3/13/2026

As the U.S. Country Security Manager, I was assigned to conduct a security advance for the CERAWeek event occurring the week of March 23. We have four executives and many employees attending. Not being familiar with Houston, the local Police Department is a critical source of information. I stopped by the station located adjacent to the GRB and met Sgt. Parmar. Sgt. Parmar patiently listened to me and offered his insight. I also reached out to Detective Augie Alloa, who provided valuable input as well. Both officers offered to be points of contact, which is invaluable. The responsiveness of both officers is remarkable and sets a high precedent.

-S.C.

Officer Garrett
     3/10/2026

On February 7th I was shopping at Galleria in Houston. I spotted Officer Garrett performing her duties. Being on holiday from Australia and always seeing news reports about gun crime in the U.S I approached the officer to ascertain how safe the area was.

She was professional, courteous and knowledgeable and answered all my questions. Her public relations were outstanding, and I wish to thank her for making my family feel very safe.

-M.S.

Officer Goodwin
     3/9/2026

Det. Goodwin was the exact right person to handle this case. He was diligent in his task to get the finished product to the DA. Every query sent garnered a prompt, informative, professional and thoughtful response from him. The attention given to our case was undivided, though I trust his workload made him work for that. Praise is all I have for this officer. And in this case, the bad guy is facing a judge, and we thank God for that. He is a repeat offender, a vandalizer and low-class criminal who preys on the elderly. We are hopeful he will spend a good long time behind bars. It isn't lost on us the volume/work load detectives are tasked with in the Houston area. We are very blessed and grateful that Detective Goodwin tasked himself to see this through to completion.

-M.S.

Officer Rodriguez
     3/9/2026

I was shopping at Joe V’s Grocery Store when I accidentally left my phone in my shopping cart. When I returned to the store to retrieve it, the store manager informed me that camera footage showed an individual taking my phone from the cart. Officer Rodriguez responded and immediately took the situation seriously. She reviewed the surveillance footage, obtained the suspects license plate number, identified the registered address, and took the necessary steps to follow up. Because of her diligence, persistence, and professionalism, she was able to recover my phone. I am incredibly grateful for her dedication and thoroughness. What could have easily been dismissed as a minor theft was handled with care and determination. Her commitment to serving the community truly reflects the highest standards of the department. She made a stressful situation much easier, and I am deeply thankful for her efforts.

-C.N.

Officer Dorton
     3/4/2026

Hello, we went to the Rodeo this afternoon with students from our alternative school's ACCESS (life skills program). When leaving the rodeo, we had an unexpected delay on retrieving the bus. If you can imagine having 7 high needs students waiting in the hot sun with nothing to do. The students were tired and grumpy. During that time, Officer Dorton approached our group and began interacting with the students. What could have been a very difficult 45 minutes turned into something incredibly positive. He spent time answering their questions, handing out stickers, and engaging with them in a way that was patient, respectful, and genuinely kind. The students Loved the attention.

His willingness to take the time to connect with our students made a tremendous difference. Our staff deeply appreciated his compassion and professionalism. Please extend our sincere thanks and recognition to Officer Dorton for going above and beyond

-J.M.B.

Unknown
     3/1/2026

Our son inadvertently initiated multiple 911 calls while attempting to access our secured mobile devices, culminating in a dispatch response today. I am profoundly impressed by the professionalism and training exhibited by the responding officers. Firstly, the Houston Police Department's Computer-Aided Dispatch (CAD) system and 911 dispatch effectively recorded and analyzed the recurring data, accurately identifying this as a potentially high-risk scenario, especially given the numerous accidental dials and my husband's missed callback today. Secondly, all responding officers demonstrated exceptional training in handling domestic situations; they established direct eye contact to confirm safety, assessed the situation with composure and analytical precision, and acted swiftly. The lead female officer, equipped with a pink iPhone, was particularly outstanding. She astutely recognized that our son has special needs (he is autistic, and she inquired about his well-being), clearly discerning that despite his playful, half-dressed demeanor and talk of monsters, the situation was safe and the calls were accidental, even when he humorously exclaimed, "Help me, Houston Police, there is a monster under the couch." (I was quite embarrassed.) This incident could have served as a cautionary tale, but instead, it stands as a prime example of effective peace officer conduct and community safety. We commend the Houston Police Department.

-L.G. & D.B.

Officer Williams
     2/28/2026

I am writing to commend Officer Williams for his outstanding service and professionalism.

During an extremely difficult time in my life involving an emotionally abusive relationship that ultimately resulted in two felony charges, Officer Williams provided exceptional support and guidance. From the beginning, he handled my case with urgency, compassion, and a high level of professionalism that made a significant difference in my experience.

Officer Williams worked promptly and efficiently, ensuring that my case was taken seriously and progressed without unnecessary delay. Throughout the process, he remained kind, respectful, and attentive, always taking the time to explain what was happening and to make sure I felt heard and supported.

His dedication, professionalism, and genuine care for those he serves are truly commendable. He is an impressive officer and a tremendous asset to the community as a whole.

I am deeply grateful for his assistance and wanted to share my appreciation in hopes that his hard work and commitment are recognized.

-E.D.

Officer Rodriguez
     2/26/2026

My daughter's car was parked on Alabama. A black Honda Accord hit her car and left the scene.

Officer Rodriguez was spectacular in his attention to detail, courtesy and giving of information. He even parked his patrol car with the lights on so that the AAA driver could safely change the tire and we could get the vehicle to a body shop.

Officer Rodriquez made the difference between the situation being overwhelming and frightening in the dark in an unknown neighborhood versus feeling like my daughter and I were safe and could handle things.

-L.G.

Officer Cox
     2/23/2026

Officer Cox arrived to assist with a very scary circumstance involving what ended up being a stolen vehicle. Officer Cox was professional and kind. He made sure the area was safe. Even though the vehicle had not yet been reported stolen Office Cox made an effort to contact the owner. He reviewed the videos from the cameras at my home. Office Cox showed incredible professionalism in how he handled this situation. Because of his professionalism it made me, my wife, and my children, and my neighbors feel safer because of him.

-J.B.

Officer Rivera, Officer Thompson-Martin, Officer Shaffer, Officer Brown, Sgt. Thorndyke, & Sgt. Schmidt
     2/14/2026

Six officers were called to my parents’ home as my brother was having a psychotic episode. All the officers performed with the utmost professionalism and care, ensuring everyone on the scene was safe. When approaching my brother, in spite of his adversarial and angry demeanor, they were calm and actually stepped in to protect me from him with the utmost care. Even as my brother was shouting obscenities at them, after he was detained, they continued to say that they were here for him - trying to support him in his mental illness. This day could have turned out so tragic, but because of their actions, he is now safe in a hospital. I couldn't feel more elated at their actions, and their care for myself and my family (especially my brother) during this difficult time. They are truly Kingwood's finest! Thank you!

-M.K.

Officer Moore
     2/12/2026

Officer Moore took a report from one of our executives regarding death threats that were made against him by one of his recently terminated employees. Even though I'm sure this was "routine" to Office Moore and extremely upsetting to our executive, Office Moore treated our executive with such compassion and care, that you would have thought that it was one of her family members who was the victim. And instead of just filing the report and letting a Detective handle it a day or so later, she stayed with the incident, spoke with a Harris County ADA, collected all the evidence and filed charges against the ex-employee which resulted in a warrant being issued for his arrest. If more Officers had the pride and acted like Officer Moore did, the public perception of HPD would be much better !!

-C.G.

Officer Castrejon
     2/10/2026

I was in a 3-car collision. I was a passenger. Given the emotional status of the other 5 people, I witnessed a professional officer, first at the collision, Officer Castrejon. She took control of the issues and calmed every one so that she effectively got us passengers taken care of. I was really impressed.

-H.L.

Officer Phan
     2/10/2026

Officer Phan was the investigative officer in my incident after we waited a long time at the Westside Police Station. Officer Phan looked into our incident and showed patience and understanding to our complex situation as the other party lied about what had happened to avoid arrest. Officer Phan was diligent in gathering evidence to present to the District Attorney office so that justice can be served and that bad people can't get away with physically hurting others.

-T.S.

Officer Guilloy
     2/9/2026

Officer Guilloy was at the scene of an incident within 15 minutes of our call. He was calm, polite, and patiently took our information. He helped us look around the area for belongings the thief might have discarded.

Finding none, we went on our way, but Officer Guilloy managed to retrieve most of my stolen belongings within the next half hour!!

I’m grateful that he noticed my bag when responding to another BMV close by. He called us immediately and we drove back to collect my things.

I’m impressed with his perseverance and very thankful.

Thank you, Houston PD!

-B.H.

Unknown
     2/9/2026

This letter concerns my call for assistance on February 2026. The responding officers arrived quickly and handled the situation professionally.

I manage the property on Canal Street, where I rent several rooms. I discovered two intruders inside unit #2, which is vacant and closed. One was a former tenant whom I previously had to evict and permanently ban from the premises. The other individual, is associated with the current tenants, who are themselves in the process of eviction.

House rules allow tenants to have guests, but guests must always be accompanied by the tenant who invited them. They were in unit #2 unaccompanied. I ordered them to leave and went to call 911. One left immediately while the other lingered, behaved erratically, and threatened me before finally exiting. Four squad cars arrived as he was walking away. Officers detained and questioned him. He claimed the current tenancts had invited him, but they did not answer their door, so this could not be confirmed. He was formally trespassed from the property, which I consider an appropriate resolution.

The house on Canal Street has a difficult history. Since taking over in July 2025, my goals have been to remove criminal tenants, stop open drug use, and end the constant traffic. Progress has been challenging, and HPD’s assistance has been essential.

Word is spreading in the neighborhood that Canal Street is no longer a place for drug activity or rule breakers to gather, and I appreciate HPD’s continued support in maintaining order.

-W.F.

Unknown
     2/8/2026

I am writing to formally commend a Houston Police Department officer who responded to a mental health crisis involving my adult son in Houston February 2026, on Milam Street, Houston, Texas.

Although I regret that I do not have the officer’s name, I am hopeful this commendation can be routed appropriately using dispatch records.

My son was experiencing an acute psychiatric emergency and had contacted police out of fear and confusion. The responding officer immediately recognized the situation for what it was, a medical and mental health crisis, not a criminal one. His judgment in that moment was extraordinary.

The officer was calm, patient, and compassionate. Most importantly, he chose to stay with my son, ensuring his safety and dignity, and waited with him about 30 minutes until I arrived from out of town. In a moment where the situation could easily have escalated or been mishandled, this officer’s professionalism and humanity made all the difference.

As a mother, I cannot adequately express how much his actions meant to our family. His response protected my son, prevented harm, and allowed us to transition him safely into appropriate medical care. I firmly believe his conduct reflects the very best of the Houston Police Department and deserves formal recognition.

Please extend my deepest gratitude to this officer, and thank you for your commitment to compassionate, well-trained responses to mental health crises in our community.

-J.L.

Officer Lasalle
     2/3/2026

My father in law passed away overnight of natural causes. Officer Lasalle was tasked with the HPD response. My wife and I appreciate the professionalism he exhibited, like we've come to expect from HPD members. He knew the process, took care of the details, and was sensitive to the situation. Officer Lasalle is an asset to HPD, as have been all the men and women in HPD uniform I have interacted with. Thank you

-K.P.

Officer Najara, Officer Jumonji, & Officer Nguyen
     1/30/2026

Officer Najara, Officer Jumonji and Officer Nguyen are world class law enforcement officers. I am so blessed to have interacted with them. They are professional, thoughtful and understanding in critical situations. They respond to critical situations with an extremely high level of intelligence. Words cannot express how much I appreciate them and we are so fortunate to have them as law enforcement officers in our city. God bless them. I cannot wait for their promotions. Thank you so much.

-J.T.

Officer Ho
     1/19/2026

I want to commend Officer Ho. He was helpful in assisting my husband I park for the MLK parade. My mother wanted to go to the parade, and we agreed to take her, but had concerns about parking and having to walk a long distance. We arrived an hour and 15 minutes early and luckily found a place to park on the street in a prime location to walk to the corner. Officer Ho was so kind and helpful and instrumental in helping us park. He even moved his personal vehicle up a few inches for us to parallel park. My mom has been talking about her enjoyment of being able to attend the parade. By the way: My mom is 90 years old. Thanks to officer P. Ho. We thank you sooo much for your act of kindness. I hope this message gets to his supervisor and directly to him.

-D.J.

Officer Rangel
     1/12/2026

He was professional, polite and had a good attitude, even friendly. He was also proficient which allowed me to return to work quickly.

-M.M.