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Mayor Turner to Personally Visit and Thank City Call Takers on National 311 Day

March 8, 2023 -- Mayor Sylvester Turner will visit the city’s 311 agents on Friday, March 10 to show his appreciation for their hard work. National 311 Day is officially celebrated on 3/11, which falls on a Saturday this year.

National 311 Day
March 10, 2023
3:45 p.m. – 4:15 p.m. (Mayor visit)
2805 McKinney St.
Houston, TX 77003

The Houston 311 office at 2805 McKinney Street will celebrate the occasion throughout the day and the mayor plans to drop in personally to thank them at 3:45 p.m.

“These dedicated city employees answer about 3,200 phone calls every day and because of them, our residents have a 24/7 resource for city information and non-emergency services, boasts Mayor Turner. “In case they feel like they sometimes have a thankless job, I want them to know that they are appreciated, and I want to personally and genuinely thank them for everything they do.”

Houston 311 is a centralized call center connecting Houstonians to 24-hour service for all non-emergency City of Houston inquiries and services since 2001. In addition to calling 311 or 713.837.0311 from any Houston-based land or mobile telephone, service requests can be submitted online at www.houstontx.gov/311 or on the Houston 311 mobile app.