HR Operations is a consolidated entity that originates and leads Human Resources practices and objectives. The division fosters an employee-oriented, high performance culture that emphasizes goal attainment, team spirit, superior customer service, quality work, high efficiency and productivity.
HR Operations Objectives
- Supports city departments with reliable and responsive HR service; aligns programs with overall department’s HR goals and priorities.
- Streamlines processes and develops metrics; identifies opportunities for improvement.
- Plans, develops, implements, and monitors various strategic HR initiatives, activities, programs, and systems to meet the department’s needs.
- Effectively administers and implements the city and departmental policies and procedures; timely processes Family Medical Leave Requests and various personnel actions; ensures that the practice is in compliance with Federal and State regulations and laws.
- Develops positive and professional working relationships with internal/external business partners and customers.
- Attracts and retains a diverse workforce for the client departments.
Senior Staff
LaTonya Roberts
Sr. Division Manager
Talent Acquisition, Pre-Employment Services, and Grow Your Own Workforce
Chanta George
Sr. Division Manager
Shared Services
Classified Careers & Services
Classified Careers & Services (CCS) supports the Houston Fire Department through Classified Recruiting, Classified Reinstatement, Classified & Civilian Staffing and Classified Promotions.
While the overall scope of responsibility to the City of Houston and the Houston Fire Department is wide ranging, CCS strives to professionally manage each component of its tasks efficiently, dedicated to ensure the client receives the utmost customer services.
Classified Testing
Classified Testing provides professional testing services which support the hiring and promotional process of the Houston Fire Department and Houston Police Department. Classified Testing’s mission is to implement professional testing practices which align with industry standards in order to ensure the best candidates are identified to serve as the City of Houston’s public safety representatives.
Drug Testing Team
The Physical Exam and Drug Testing section of the On-Boarding & Verification Services division is responsible for conducting physical screenings and drug tests. While physical screenings are conducted on police, fire, aquatics, and 911 telecommunications applicants and employees only, drug tests are given to all applicants and city employees.
Executive Talent Acquisition
Executive Talent Acquisition delivers quality executive recruitment services for all city departments and aims to find top-tier applicants to fill executive level positions across the city through effective social media recruitment campaigns to seek out qualified candidates for hard-to-fill positions.
Onboarding & Verification Services
Formerly Employment Resource & Services (ERS), Onboarding & Verification Services (OVS) provides a broad range of services to ensure applicants, candidates for employment and current City of Houston employees are aware of policies and procedures relative to application submissions, employment eligibility requirements, and management of employee data.
An integral function of OVS is the certification and maintenance of information and processes which deem an employee to be in compliance with city, state and federal employment guidelines as careers begin and are advanced within the City of Houston.
People & Client Services
Serves as strategic partners to develop tailored workforce strategies that align with the department director’s vision and operational goals.
Client Services, comprised of Client Relations Managers (CRMs) and Senior Client Relations Managers (Sr. CRMs), is the command center of HR Operations. CRMs act as immediate first-contact resources to department directors, designees and liaisons for all HR matters.
Additionally, CRMs oversee the daily operations of their respective groups, ensuring that the HR business needs of each client department are effectively met.
Shared Services
Shared Services teams are responsible for the effective processing of personnel actions that result from employment status changes such as promotions, transfers, terminations, salary increases and leaves of absence. Other services provided by Shared Services teams include the requisitioning of temporary employees and administering Family Medical Leave.
Shared Services teams work collaboratively with their client(s) to provide a high level of communication and a well-regimented partnership.
Talent Acquisition
Partners with City departments to understand their unique staffing needs and deliver strategic recruitment solutions that attract top-tier municipal and classified talent. Through strategic recruitment, inclusive outreach, and streamlined hiring processes, we help build diverse, high-performing teams that reflect our community and drive public service excellence. Through collaborative workforce planning, targeted outreach, and data-informed hiring practices, we ensure that each department is equipped with the right people, in the right position, at the right place.
