Learning and Development Calendar

*To register for the learning courses, click on the corresponding date. Classes are subject to change. For accurate and updated information, please contact the LDC at 832-395-4900.

*If you are an external customers, please contact ldcrooms@houstontx.gov, or call us at 832-395-4900. If you are a City of Houston employee, please check with your departments TMS liaison on registration procedures.

February 2019 Class Schedule

Purpose:

The purpose of this 2-day program is to provide individuals with an overview of the City of Houston’s policies and procedures, as well as introductory courses to support them as they transition from peer to supervisor

Learning Outcomes:
  • Become familiar with specific City of Houston policies and procedures
  • Gain additional knowledge and resources to assist with transitioning from a peer to a supervisor
Content:
  • Leadership 101
  • Our Culture is Our C.O.M.P.A.S.S.
  • Houston Employee Assessment and Review (H.E.A.R.)
  • Employee Rights and Responsibilities
  • Conducting Interviews
  • Safety/Workers’ Compensation
  • Problem-Solving and Decision-Making
  • Leadership: Communicating and Not Talking
  • Through the Eyes of a Child: Diversity and Inclusion
  • Manage Your Emotions Before They Get Hijacked (Emotional Intelligence)
  • Team Dynamics
Class Time
  • 8:30 p.m. - 4:30 p.m.
Register here →

Emotional intelligence describes the ability to understand one's own feelings, and that of groups, and how these emotions can influence motivation and behavior. The concept of Emotional Intelligence has been around since at least the 1900’s, but is considered a new branch of psychology. As a result of the growing acknowledgement by professionals of the importance and relevance of emotions to work outcomes, the research on the topic has continued to gain momentum. The emotional intelligence skills you’ll learn during this workshop will help you gain the ability to more appropriately respond to the world around you and eliminate the stress and frustration that often comes from working with others

Class Time:

  • 8:30 a.m. - 12:30 p.m.

Register here →
ATTENTION: You will receive a copy of the handbook at the orientation. To familiarize new employees with essential city departments' operations, employee services, benefits, and eligibility.
  • City of Houston's history, culture and practices, policies and procedures covering Affirmative Action, Employee Relations, Salary Administration and Safety
  • Employee Services, including the Houston Municipal Employees’ Pension System, Employee Assistance Program, and Houston Organization of Public Employees (Hope Union).
  • Wellness awareness, training opportunities at the Learning and Development Center, city publications, and perks.
Class Time
  • 8:30 a.m. - 4:30 p.m.
Register here →

Upon completion of this course participants will learn:

  • How to successfully conduct unscheduled HEAR assessments
  • How to address issues and concerns relating to the assessment process independently or refer the issues/concerns to the HEAR Help Desk.

Also, participants will learn:
  • The difference between scheduled and unscheduled assessments
  • The frequency of conducting HEAR scheduled and unscheduled assessments
  • The specific steps involved in conducting the unscheduled assessment
Class Time
  • 9:30 a.m. - 11:30 a.m.
Register here →

Upon completion of this workshop, participants will be able to:

  • Recognize and display good leadership behaviors by defining the qualities and strengths of effective leaders while building trust and confidence with employee
  • Articulate the essential elements of leadership and the behaviors that negatively affect one’s ability
  • Examine the impact that effective leadership has on building teamwork, decision making and crisis management

Class Time:

  • 8:30 a.m. - 4:30 p.m.

Register here →
Class Time
  • 9:00 a.m. - 11:00 a.m.
Register here →
Class Time
  • 1:00 p.m. - 3:00 p.m.
Register here →

Each and every one of us serves customers whether we realize it or not. Maybe you are on the frontlines of the organization serving the people who use our services. Perhaps you are an accountant serving the employees by producing their paychecks and keeping the organization running. Or maybe you’re a supervisor, serving your staff. This course focuses on:

  • Define customer service
  • Identify who are customers
  • Recognize the customer service pitfalls
  • Develop outstanding customer service practices
  • Calming down angry customers

Class Time:

  • 8:30 a.m. - 12:30 p.m.

Register here →

Upon completion of this course, participants should be able to work with long tables, perform a mail merge, create styles, and create different headers and footers in different sections. Participants should also be able to insert a table of contents and an index into a document. This course focuses on:

  • Making a row or rows of a multi-page table repeat at the top of each page
  • Preventing rows of a table from breaking across pages
  • Performing a mail merge
  • Creating a cover page
  • Creating different headers and footers in different sections
  • Inserting a table of contents into a document
  • Inserting an index into a document
  • Creating a form that can be filled in online
  • Using Fill-in fields

Class Time:

  • 8:30 a.m. - 4:30 p.m.

Register here →

March 2019 Class Schedule

Upon completion of this course, learners will be able to:
  • Pay closer attention to telephone detail
  • Work effectively with a wide variety of callers
  • Recognize that City of Houston employees are customers to each other
  • Recognize forbidden phrases and know how to avoid them/li>
  • Apply good listening skills to determine customers’ needs
  • View complaints as an opportunity to identify problems and better serve customers
This course focuses on:
  • Answering promptly
  • Transferring calls
  • Providing customer service to internal callers
  • Handling irate callers
Class Time
  • 8:30 a.m. - 4:30 p.m.
Register here →
Participants will:
  • Cope with problem situations of varying degrees of complexity or challenge.
  • Evaluate and/or analyze information and provide interpretation in a timely manner.
The course is designed to expand the knowledge of the behavior factor of problem solving. A thorough understanding of the definition of problem solving and how to solve problems in the workplace is the goal of the class. Class Time
  • 8:30 a.m. - 12:30 p.m.
Register here →

Upon completion of this course participants will learn:

  • The difference between a HEAR template and a HEAR plan form
  • How to obtain a HEAR plan form for their direct report
  • How to create HEAR plans by adding SMART goals and Behavioral factors

In this course, participants will learn:
  • The steps involved in adding behavioral factors
  • How to delete redundant or unwanted SMART goals or behavioral factors
  • How to submit the plan for approval by the reviewing authority and employee
  • How to guide direct reports to approve HEAR plans in a timely manner
  • What happens when a plan is rejected
Class Time
  • 2:00 p.m. - 4:30 p.m.
Register here →

Purpose
If you need to create PowerPoint presentations, this course is for you. If you want to learn how to insert and modify clip art, this course is for you. You will learn all of these things and much more in PowerPoint Level 1.

Upon completion of this course, participants will be able to organize a presentation, work with text, and use graphics. Participants will also be able to create speaker notes, work with transitions and animations, apply a design, and create a background. This course focuses on:
  • Creating a new presentation
  • Editing text and working with placeholders
  • Inserting and modifying AutoShapes
  • Inserting and modifying a picture
  • Creating a table
  • Adding speaker notes to a presentation
  • Evaluate your ideas objectively
  • Setting transitions and animations
  • Adding and modifying a design
  • Creating a background
  • Uploading a file to OneDrive
Class Time
  • 8:30 a.m. - 4:30 p.m.
Register here →
Class Time
  • 1:00 p.m. - 3:00 p.m.
Register here →
ATTENTION: You will receive a copy of the handbook at the orientation. To familiarize new employees with essential city departments' operations, employee services, benefits, and eligibility.
  • City of Houston's history, culture and practices, policies and procedures covering Affirmative Action, Employee Relations, Salary Administration and Safety
  • Employee Services, including the Houston Municipal Employees’ Pension System, Employee Assistance Program, and Houston Organization of Public Employees (Hope Union).
  • Wellness awareness, training opportunities at the Learning and Development Center, city publications, and perks.
Class Time
  • 8:30 a.m. - 4:30 p.m.
Register here →
Participants will:
  • Collaborate with others to achieve results
  • Work well with fellow employees in a cooperative and team-oriented manner
  • Place higher priority on team/organizational goals than on own goals
  • Motivate fellow employees
  • Take responsibility and initiative and lead by example Take responsibility and initiative and lead by example
  • Serve as project or team leader if called upon
The course is designed to expand the knowledge of the behavior factor of team work. A thorough understanding of the definition of team work and how to effectively work and contribute as a member of a team is the goal of the class. Class Time
  • 8:30 a.m. - 12:30 p.m.
Register here →

Upon completion of this course, participants should be able to link and embed files from other MS Office applications, insert a picture from a file, and align and distribute shapes. Participants should also be able to insert a picture from a file, work with sounds and movies, and navigate easily during a PowerPoint show.

This course focuses on:

  • Linking and embedding objects from Word and Excel
  • Aligning and distributing shapes
  • Inserting a picture from a file
  • Inserting sounds and movies
  • Navigating easily during a PowerPoint show
  • Adding timings to your presentation

Class Time
  • 8:30 a.m. - 4:30 p.m.
Register here →

Participants will learn definitions and key purposes of leadership communication, the importance of self awareness and of understanding your audience, how to use storytelling to communicate your messages, the use of repetition to reinforce messages and increase retention, fundamental leadership communication principles, and how to choose the most effective communication mechanism for your messages.

Class Time
  • 8:30 a.m. - 4:30 p.m.
Register here →

Upon completion of this course, you will be able to:

  • Identify your team member style
  • Define the team and team approach that works
  • Identify the stages of team development
  • Understand the characteristics of an effective team and apply to personal circumstances
  • Learn how planning impacts group results

This course focuses on:

  • Defining a team
  • Team approach in the work environment
  • Stages of team development
  • Characteristics of effective teams

Class Time
  • 8:30 a.m. - 12:30 p.m.
Register here →

Upon completion of this course, employees will be able to do the following:

  • Speak and write sentences using correct subject-verb agreement
  • Form the plurals of nouns correctly
  • Form the possessive of nouns correctly
  • Form plurals of verbs correctly
  • Use irregular verbs correctly

This course focuses on:
  • Recognizing common grammatical blunders with nouns and verbs
  • Identifying nouns and verbs
  • Identifying the types of nouns
  • Distinguishing the difference between plural nouns and possessive nouns
Class Time
  • 8:30 a.m. - 4:30 p.m.
Register here →

Upon completion of this course participants will learn:

  • How to successfully conduct unscheduled HEAR assessments
  • How to address issues and concerns relating to the assessment process independently or refer the issues/concerns to the HEAR Help Desk.

Also, participants will learn:
  • The difference between scheduled and unscheduled assessments
  • The frequency of conducting HEAR scheduled and unscheduled assessments
  • The specific steps involved in conducting the unscheduled assessment
Class Time
  • 2:00 p.m. - 4:00 p.m.
Register here →
Participants will:
  • Collaborate with others to achieve results
  • Work well with fellow employees in a cooperative and team-oriented manner
  • Place higher priority on team/organizational goals than on own goals
  • Motivate fellow employees
  • Take responsibility and initiative and lead by example Take responsibility and initiative and lead by example
  • Serve as project or team leader if called upon
The course is designed to expand the knowledge of the behavior factor of team work. A thorough understanding of the definition of team work and how to effectively work and contribute as a member of a team is the goal of the class. Class Time
  • 8:30 a.m. - 12:30 p.m.
Register here →
Purpose:

The purpose of this 2-day program is to provide individuals with an overview of the City of Houston’s policies and procedures, as well as introductory courses to support them as they transition from peer to supervisor

Learning Outcomes:
  • Become familiar with specific City of Houston policies and procedures
  • Gain additional knowledge and resources to assist with transitioning from a peer to a supervisor
Content:
  • Leadership 101
  • Our Culture is Our C.O.M.P.A.S.S.
  • Houston Employee Assessment and Review (H.E.A.R.)
  • Employee Rights and Responsibilities
  • Conducting Interviews
  • Safety/Workers’ Compensation
  • Problem-Solving and Decision-Making
  • Leadership: Communicating and Not Talking
  • Through the Eyes of a Child: Diversity and Inclusion
  • Manage Your Emotions Before They Get Hijacked (Emotional Intelligence)
  • Team Dynamics
Class Time
  • 8:30 p.m. - 4:30 p.m.
Register here →

Upon completion of this course, participants should be able to add enhancements to charts, use advanced graphics features, and use advanced animation features. Participants should also be able to insert and work with movies and sounds from files, create hyperlinks, and use PowerPoint’s custom slide show feature.

This course focuses on:

  • Designing an attractive PowerPoint presentation
  • Working with other Microsoft Office applications
  • Enhancing charts
  • Creating a custom slide show
  • Inserting movies and sounds from files
  • Using advanced animation features
  • Creating hyperlinks to other slides and other files
  • Inserting movies and sounds from files
  • Using advanced animation features
  • Creating hyperlinks to other slides and other files
  • Setting up a show to browse at a kiosk
  • Setting up a show to loop continuously
  • Naming objects

Class Time:

  • 8:30 p.m. - 4:30 p.m.

Register here →
ATTENTION: You will receive a copy of the handbook at the orientation. To familiarize new employees with essential city departments' operations, employee services, benefits, and eligibility.
  • City of Houston's history, culture and practices, policies and procedures covering Affirmative Action, Employee Relations, Salary Administration and Safety
  • Employee Services, including the Houston Municipal Employees’ Pension System, Employee Assistance Program, and Houston Organization of Public Employees (Hope Union).
  • Wellness awareness, training opportunities at the Learning and Development Center, city publications, and perks.
Class Time
  • 8:30 a.m. - 4:30 p.m.
Register here →

Upon completion of this course, participants will be able to:

  • Identify their communication style
  • Learn effective communication techniques
  • Understand how they are perceived
  • Demonstrate the many issues of misunderstanding that can occur in a one-way communication
  • Apply good listening and questioning skills in the workplace
  • Increase the awareness of the impact of nonverbal communication
  • Provide feedback using a specific model

This course focuses on:

  • Improving communications with co-workers, peers, and supervisors.
  • Understanding the effects of perception on communication
  • Giving and receiving criticism, directions, and compliments
  • Listening actively for better understanding

Class Time:

  • 8:30 a.m. - 4:30 p.m.

Register here →

Upon completion of this course participants will learn:

  • The difference between a HEAR template and a HEAR plan form
  • How to obtain a HEAR plan form for their direct report
  • How to create HEAR plans by adding SMART goals and Behavioral factors

In this course, participants will learn:
  • The steps involved in adding behavioral factors
  • How to delete redundant or unwanted SMART goals or behavioral factors
  • How to submit the plan for approval by the reviewing authority and employee
  • How to guide direct reports to approve HEAR plans in a timely manner
  • What happens when a plan is rejected
Class Time
  • 9:30 a.m. - 12:00 p.m.
Register here →

Upon completion of this course participants will learn:

  • The difference between a HEAR template and a HEAR plan form
  • How to obtain a HEAR plan form for their direct report
  • How to create HEAR plans by adding SMART goals and Behavioral factors

In this course, participants will learn:
  • The steps involved in adding behavioral factors
  • How to delete redundant or unwanted SMART goals or behavioral factors
  • How to submit the plan for approval by the reviewing authority and employee
  • How to guide direct reports to approve HEAR plans in a timely manner
  • What happens when a plan is rejected
Class Time
  • 9:30 a.m. - 12:00 p.m.
Register here →
Class Time
  • 9:00 a.m. - 11:00 a.m.
Register here →
Class Time
  • 1:00 p.m. - 3:00 p.m.
Register here →

Upon completion, participants will be able to work through transitioning period from worker to supervisor; supervisory concepts and ideas to implement immediately; recognizing leadership styles, including your own natural tendencies; distinguishing the difference of expectations of workers and of supervisors; understanding the importance of knowing and building upon your unique leadership strengths; and grasping the importance of getting to know your team collectively and individually.

Class Time
  • 8:30 a.m. - 4:30 p.m.
Register here →

Upon completion of this course, participants should be able to organize their work and time and deal with unexpected problems.

This course focuses on:

  • Organizing your work
  • Prioritizing your tasks
  • Avoiding procrastination
  • Delegating effectively

Class Time:

  • 8:30 p.m. - 12:30 p.m.

Register here →

Upon completion of this course, you will be able to:

  • Understand the importance of building and maintaining good relationships
  • Understand the key role that attitude plays in workplace and career success
  • Analyze your interpersonal style to work more effectively with others
  • Determine interpersonal strengths and trouble spots
  • Understand your conflict management approach
  • Apply active listening skills for conflict resolution
  • Apply specific strategies to deal effectively with challenging personalities

This course focuses on:

  • How your attitude takes part in your career, working relationships, and your success
  • Importance of good human relations skills
  • Building positive workplace relationships
  • Dealing effectively with challenging workplace attitudes

Class Time
  • 8:30 a.m. - 12:30 p.m.
Register here →
Make Microsoft Office work better for you by:
  • Identifying the parts of a keyboard
  • Using the mouse correctly
  • Using the File tab
  • Identifying and working with the ribbons
  • Using the Quick Access toolbar
  • Creating and editing an Excel workbook
  • Creating a simple PowerPoint presentation with a picture

This course focuses on:
  • The basics of the computer
  • The basics of Microsoft Word, Excel, Outlook, and PowerPoint

Class Time:

  • 8:30 p.m. - 4:30 p.m.

Register here →

Upon completion of this course, participants should be able to create a Pivot Table, change a field name in a Pivot Table, add fields to a Pivot Table, change the calculation type, automatically expand a Pivot Table, and change the field order. In addition to Pivot Tables, participants will be able to create and work with a Pivot Chart. They will also be able to use the Formula Auditing feature, separate text from one column into two columns, and use the Remove Duplicates feature.

This course focuses on:
  • Creating and modifying Pivot Tables
  • Creating Pivot Charts
  • Using the Formula Auditing tools
  • Using the Remove Duplicates Features

Class Time:

  • 8:30 p.m. - 12:30 p.m.

Register here →

April 2019 Class Schedule

Upon completion of this course participants will learn:

  • How to successfully conduct unscheduled HEAR assessments
  • How to address issues and concerns relating to the assessment process independently or refer the issues/concerns to the HEAR Help Desk.

Also, participants will learn:
  • The difference between scheduled and unscheduled assessments
  • The frequency of conducting HEAR scheduled and unscheduled assessments
  • The specific steps involved in conducting the unscheduled assessment
Class Time
  • 9:30 a.m. - 11:30 a.m.
Register here →

Learn to become comfortable using Excel by:

  • Opening, modifying, and saving files
  • Creating a new workbook
  • Entering basic formulas
  • Entering common functions
  • Adjusting font and number formatting
  • Preparing the file for printing
  • Uploading it to the Office 365 Portal

This course focuses on:
  • Creating and formatting workbooks
  • Entering basic formulas and functions
  • Working with page layout for printing
Class Time
  • 8:30 p.m. - 4:30 p.m.
Register here →

This course focuses on what creates change, organizational responses to change, dealing with the actions to change, and communicating change.

Class Time
  • 8:30 p.m. - 4:30 p.m.
Register here →
ATTENTION: You will receive a copy of the handbook at the orientation. To familiarize new employees with essential city departments' operations, employee services, benefits, and eligibility.
  • City of Houston's history, culture and practices, policies and procedures covering Affirmative Action, Employee Relations, Salary Administration and Safety
  • Employee Services, including the Houston Municipal Employees’ Pension System, Employee Assistance Program, and Houston Organization of Public Employees (Hope Union).
  • Wellness awareness, training opportunities at the Learning and Development Center, city publications, and perks.
Class Time
  • 8:30 a.m. - 4:30 p.m.
Register here →

Purpose
If you need to create PowerPoint presentations, this course is for you. If you want to learn how to insert and modify clip art, this course is for you. You will learn all of these things and much more in PowerPoint Level 1.

Upon completion of this course, participants will be able to organize a presentation, work with text, and use graphics. Participants will also be able to create speaker notes, work with transitions and animations, apply a design, and create a background. This course focuses on:
  • Creating a new presentation
  • Editing text and working with placeholders
  • Inserting and modifying AutoShapes
  • Inserting and modifying a picture
  • Creating a table
  • Adding speaker notes to a presentation
  • Evaluate your ideas objectively
  • Setting transitions and animations
  • Adding and modifying a design
  • Creating a background
  • Uploading a file to OneDrive
Class Time
  • 8:30 a.m. - 4:30 p.m.
Register here →

Upon completion of this course, participants should be able to understand their roles in keeping the workplace efficient and pleasant and be able to find the root causes of conflict. This course focuses on:

  • Defining civility in the work place
  • Applying workplace etiquette
  • Diagnosing the causes of difficult behavior
  • Communicating effectively

Class Time:

  • 8:30 a.m. - 12:30 p.m.

Register here →
Learn to be more efficient with Excel by:
  • Entering more complex formulas
  • Using Conditional Formatting
  • Sorting and filtering data
  • Creating and modifying charts
  • Creating a custom number format
This course focuses on:
  • Working with more complex formulas and functions
  • Using Conditional Formatting
  • Sorting and filtering data
  • Creating and modifying charts
Class Time
  • 8:30 a.m. - 4:30 p.m.
Register here →
Upon completion of this course participants will:
  • Be able to set and evaluate SMART goals
  • Strategically plan for maximum productivity
  • Stay on top of to-do lists
  • Track projects and tasks like a pro
  • Use basic project management techniques
  • Create informative status reports Introductory paragraph followed by bullets referencing specific things to learn.
  • The importance of setting goals
  • The 3 Ps of goal setting
  • The smart way to set goals
  • Long and Short term planning
  • Prioritizing techniques
  • Steps to overcome procrastination
  • Basic Project Management techniques
  • Creating weekly status reports

Class Time:

  • 8:30 p.m. - 12:30 p.m.

Register here →

Upon completion of this course, employees will be able to do the following:

  • Identify prepositions
  • Recognize that the object of a preposition can never be the subject
  • Define pronouns
  • Identify and use singular and plural pronouns with the proper verbs
  • Use objective and subjective pronouns correctly
  • Use the correct word when writing and speaking

This course focuses on:
  • Distinguishing between the subject and the object of the preposition
  • Using the correct forms of pronouns
  • Selecting the correct word and word spelling
Class Time
  • 8:30 a.m. - 4:30 p.m.
Register here →

Each and every one of us serves customers whether we realize it or not. Maybe you are on the frontlines of the organization serving the people who use our services. Perhaps you are an accountant serving the employees by producing their paychecks and keeping the organization running. Or maybe you’re a supervisor, serving your staff. This course focuses on:

  • Define customer service
  • Identify who are customers
  • Recognize the customer service pitfalls
  • Develop outstanding customer service practices
  • Calming down angry customers

Class Time:

  • 8:30 a.m. - 12:30 p.m.

Register here →

Upon completion of this course participants will learn:

  • The difference between a HEAR template and a HEAR plan form
  • How to obtain a HEAR plan form for their direct report
  • How to create HEAR plans by adding SMART goals and Behavioral factors

In this course, participants will learn:
  • The steps involved in adding behavioral factors
  • How to delete redundant or unwanted SMART goals or behavioral factors
  • How to submit the plan for approval by the reviewing authority and employee
  • How to guide direct reports to approve HEAR plans in a timely manner
  • What happens when a plan is rejected
Class Time
  • 9:30 a.m. - 12:00 p.m.
Register here →

Upon completion of this course, participants should be able to link and embed files from other MS Office applications, insert a picture from a file, and align and distribute shapes. Participants should also be able to insert a picture from a file, work with sounds and movies, and navigate easily during a PowerPoint show.

This course focuses on:

  • Linking and embedding objects from Word and Excel
  • Aligning and distributing shapes
  • Inserting a picture from a file
  • Inserting sounds and movies
  • Navigating easily during a PowerPoint show
  • Adding timings to your presentation

Class Time
  • 8:30 a.m. - 4:30 p.m.
Register here →
Purpose:

The purpose of this 2-day program is to provide individuals with an overview of the City of Houston’s policies and procedures, as well as introductory courses to support them as they transition from peer to supervisor

Learning Outcomes:
  • Become familiar with specific City of Houston policies and procedures
  • Gain additional knowledge and resources to assist with transitioning from a peer to a supervisor
Content:
  • Leadership 101
  • Our Culture is Our C.O.M.P.A.S.S.
  • Houston Employee Assessment and Review (H.E.A.R.)
  • Employee Rights and Responsibilities
  • Conducting Interviews
  • Safety/Workers’ Compensation
  • Problem-Solving and Decision-Making
  • Leadership: Communicating and Not Talking
  • Through the Eyes of a Child: Diversity and Inclusion
  • Manage Your Emotions Before They Get Hijacked (Emotional Intelligence)
  • Team Dynamics
Class Time
  • 8:30 p.m. - 4:30 p.m.
Register here →

Upon completion of this course participants will learn:

  • How to successfully conduct unscheduled HEAR assessments
  • How to address issues and concerns relating to the assessment process independently or refer the issues/concerns to the HEAR Help Desk.

Also, participants will learn:
  • The difference between scheduled and unscheduled assessments
  • The frequency of conducting HEAR scheduled and unscheduled assessments
  • The specific steps involved in conducting the unscheduled assessment
Class Time
  • 2:00 p.m. - 4:00 p.m.
Register here →

Make Excel work better for you by:

  • Restricting cell entries
  • Performing a function to look up data
  • Creating and modifying PivotTables and PivotCharts
  • Linking worksheets and workbooks
  • Grouping, outlining and automatically subtotaling data
  • Protecting, sharing and tracking changes in a workbook and worksheet
This course focuses on:
  • Limiting cell entries
  • Performing a look up function
  • Using PivotTables and PivotCharts to analyze data
  • Tracking and protecting worksheets and workbooks

E Class Time
  • 8:30 a.m. - 4:30 p.m.
Register here →
Class Time
  • 9:00 a.m. - 11:00 a.m.
Register here →
Class Time
  • 1:00 p.m. - 3:00 p.m.
Register here →
ATTENTION: You will receive a copy of the handbook at the orientation. To familiarize new employees with essential city departments' operations, employee services, benefits, and eligibility.
  • City of Houston's history, culture and practices, policies and procedures covering Affirmative Action, Employee Relations, Salary Administration and Safety
  • Employee Services, including the Houston Municipal Employees’ Pension System, Employee Assistance Program, and Houston Organization of Public Employees (Hope Union).
  • Wellness awareness, training opportunities at the Learning and Development Center, city publications, and perks.
Class Time
  • 8:30 a.m. - 4:30 p.m.
Register here →

Upon completion of this course, participants should be able to add enhancements to charts, use advanced graphics features, and use advanced animation features. Participants should also be able to insert and work with movies and sounds from files, create hyperlinks, and use PowerPoint’s custom slide show feature.

This course focuses on:

  • Designing an attractive PowerPoint presentation
  • Working with other Microsoft Office applications
  • Enhancing charts
  • Creating a custom slide show
  • Inserting movies and sounds from files
  • Using advanced animation features
  • Creating hyperlinks to other slides and other files
  • Inserting movies and sounds from files
  • Using advanced animation features
  • Creating hyperlinks to other slides and other files
  • Setting up a show to browse at a kiosk
  • Setting up a show to loop continuously
  • Naming objects

Class Time:

  • 8:30 p.m. - 4:30 p.m.

Register here →

Upon completion of this course participants will learn:

  • The difference between a HEAR template and a HEAR plan form
  • How to obtain a HEAR plan form for their direct report
  • How to create HEAR plans by adding SMART goals and Behavioral factors

In this course, participants will learn:
  • The steps involved in adding behavioral factors
  • How to delete redundant or unwanted SMART goals or behavioral factors
  • How to submit the plan for approval by the reviewing authority and employee
  • How to guide direct reports to approve HEAR plans in a timely manner
  • What happens when a plan is rejected
Class Time
  • 9:30 a.m. - 12:00 p.m.
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Upon completion of this course, participants should be able to rearrange data, customize and print comments, and use keystrokes to create a chart, perform AutoSum, and format cells. This course focuses on:

  • Rearranging data
  • Modifying and printing comments
  • Using keystrokes for creating charts, performing AutoSum, and formatting cells

Class Time
  • 8:30 a.m. - 12:30 p.m.
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This session will provide supervisors with the communication capabilities needed to lead organizations effectively. It focuses on managerial communication skills and concepts of emotional intelligence to enhance leadership performance. Register here →

Participants will:

  • Meet the expectations and requirements of internal and external customers
  • Get first-hand customer information and use it for improvements in products and services
  • Act with customers in mind
  • Establish and maintain effective relationships with customers and gain their trust and respect
  • Show enthusiasm for job

The course is designed to expand the knowledge of the behavior factor of customer focus. A thorough understanding of the definition of internal/external customers and how to work with the customers in mind is the goal of the class.

Class Time:

  • 8:30 a.m. - 12:30 p.m.

Register here →

Upon completion of this course participants will learn:

  • The difference between a HEAR template and a HEAR plan form
  • How to obtain a HEAR plan form for their direct report
  • How to create HEAR plans by adding SMART goals and Behavioral factors

In this course, participants will learn:
  • The steps involved in adding behavioral factors
  • How to delete redundant or unwanted SMART goals or behavioral factors
  • How to submit the plan for approval by the reviewing authority and employee
  • How to guide direct reports to approve HEAR plans in a timely manner
  • What happens when a plan is rejected
Class Time
  • 2:00 p.m. - 4:30 p.m.
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CAPS Stand-Alone Courses

This session will provide supervisors with the necessary tools to effectively deal with employee issues, correct performance, and document employee behaviors; learn how to report information to OIG on any incident of criminal misconduct by any employee of the City; learn how to properly document performance and disciplinary matters and gain understanding of the civil service and grievance processes.
  • Documentation
  • Grievances
  • EEO Laws
  • OIG (Office of Inspector General)
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Orientation
  • The CAPS’ facilitator will welcome program participants, review the CAPS program, expectations from the learners, what the learners can expect from the facilitators and the overall program, and provide an opportunity for questions. How the City Operates
  • This session will provide supervisors with an understanding of how city government is organized and how it functions; and an assessment for supervisors to better understand their preferences, attitudes, and behaviors in key dimensions of management and leadership. Safety/Workers’ Compensation
  • Develop and implement human elements, a safety process that is employee driven; and clarification on program funding, statutory benefits, and workability guidelines.
Register here →
This session will provide supervisors with the knowledge on how to establish a framework for ethical behavior; learn concepts for confidentiality.
  • Documentation
  • Grievance
  • EEO Laws
  • OIG (Office of Inspector General)
Register here →
This session will provide supervisors with the necessary tools to effectively deal with employee issues, correct performance, and document employee behaviors; learn how to report information to OIG on any incident of criminal misconduct by any employee of the City; learn how to properly document performance and disciplinary matters and gain understanding of the civil service and grievance processes. Register here →
This session will provide supervisors with information on the art of allocating human resources, maximizing the utilization of available personnel resources to achieve organizational goals; be familiar with the federal guidelines and City of Houston employment practices; gain knowledge on administering compensation and classification programs; and learn the importance and benefits of Kronos
  • Budget Process
  • Hiring Process
  • Compensation and Classification
  • Time and Attendance
Register here →
This session will provide supervisors with information on the art of allocating human resources, maximizing the utilization of available personnel resources to achieve organizational goals; be familiar with the federal guidelines and City of Houston employment practices; gain knowledge on administering compensation and classification programs; and learn the importance and benefits of Kronos
  • Budget Process
  • Hiring Process
  • Compensation and Classification
  • Time and Attendance
Register here →
This session will provide supervisors with the knowledge on how to establish a framework for ethical behavior; learn concepts for confidentiality.
  • Documentation
  • Grievance
  • EEO Laws
  • OIG (Office of Inspector General)
Register here →
This session addresses time-saving tactics to optimize work performance and increase the organization’s bottom line. The course provides time-preservation strategies to help you identify your most important tasks, deal with out-of-control meetings, avoid procrastination, deal effectively with interruptions, de-clutter your work space, and effectively delegate. Register here →
This session will provide supervisors with information on the art of allocating human resources, maximizing the utilization of available personnel resources to achieve organizational goals; be familiar with the federal guidelines and City of Houston employment practices; gain knowledge on administering compensation and classification programs; and learn the importance and benefits of Kronos
  • Budget Process
  • Hiring Process
  • Compensation and Classification
  • Time and Attendance
Register here →
This session will help participants recognize and understand their personal and professional values and beliefs, and how they impact cross-cultural interactions. Participants will also learn techniques that will help them to create and maintain an environment that embraces diversity and welcomes the contributions of all employees.
  • Budget Process
  • Hiring Process
  • Compensation and Classification
  • Time and Attendance
Register here →
This session will provide supervisors with information on the art of allocating human resources, maximizing the utilization of available personnel resources to achieve organizational goals; be familiar with the federal guidelines and City of Houston employment practices; gain knowledge on administering compensation and classification programs; and learn the importance and benefits of Kronos
  • Budget Process
  • Hiring Process
  • Compensation and Classification
  • Time and Attendance
Register here →
This session will provide supervisors with the communication capabilities needed to lead organizations effectively. It focuses on managerial communication skills and concepts of emotional intelligence to enhance leadership performance. Register here →
This session addresses time-saving tactics to optimize work performance and increase the organization’s bottom line. The course provides time-preservation strategies to help you identify your most important tasks, deal with out-of-control meetings, avoid procrastination, deal effectively with interruptions, de-clutter your work space, and effectively delegate. Register here →
This session will help supervisors identify ways to use coaching to encourage and support employees; learn how to effectively provide feedback to increase job satisfaction and productivity. Register here →
This session will help supervisors identify ways to use coaching to encourage and support employees; learn how to effectively provide feedback to increase job satisfaction and productivity. Register here →
This session will provide supervisors with the necessary tools and skills to create a more dynamic and energized workplace. To establish an environment in which people can be their best. Register here →
This session will provide supervisors with the communication capabilities needed to lead organizations effectively. It focuses on managerial communication skills and concepts of emotional intelligence to enhance leadership performance. Register here →
This session will provide supervisors with the necessary tools and skills for choosing the appropriate courses of action for resolving conflict in the workplace. Register here →
This leadership session will provide supervisors with leadership fundamentals. It broadly examines the roles of leadership, management in our organizations, and the skills required to be an effective leader-manager. This emotional intelligence session will help participants self-assess their own level of emotional intelligence, as it relates to the four components of EI (self-awareness, self-management, social awareness, relationship-management). Participants will also be given strategies to help them improve their overall EI. Register here →
This session will provide supervisors with the knowledge and tools to develop and maintain a cohesive high-performance team. It examines models of team development, team roles, types of teams, and stages of team development. Register here →
This session will help participants recognize and understand their personal and professional values and beliefs, and how they impact cross-cultural interactions. Participants will also learn techniques that will help them to create and maintain an environment that embraces diversity and welcomes the contributions of all employees. Register here →
This session will provide supervisors with the necessary tools and skills to know what, when, why, and how to delegate effectively. Register here →
This session will provide supervisors with the necessary tools and skills for choosing the appropriate courses of action for resolving conflict in the workplace. Register here →
This session will provide supervisors with a clearer understanding of what happens to people when an organizational change initiative occurs. It also introduces the tools and techniques that can be used to effectively lead change efforts in an organization. Register here →


End of Course Evaluation



Updated: 2/18/2019

Contact Information: Learning and Development Center | 4501 Leeland Street | Houston, TX 77023 | Phone: 832-395-4900 | Fax: 832-395-4892 | Hours of Operation: Mon-Fri: 6:30 a.m. – 5 p.m.