Learning and Development Calendar

*To register for the learning courses, click on the corresponding date. Classes are subject to change. For accurate and updated information, please contact the LDC at 832-395-4900.

*If you are an external customers, please contact ldcrooms@houstontx.gov, or call us at 832-395-4900. If you are a City of Houston employee, please check with your departments TMS liaison on registration procedures.

September 2018 Class Schedule

Each and every one of us serves customers whether we realize it or not. Maybe you are on the frontlines of the organization serving the people who use our services. Perhaps you are an accountant serving the employees by producing their paychecks and keeping the organization running. Or maybe you’re a supervisor, serving your staff.
  • Define customer service
  • Identify who are customers
  • Recognize the customer service pitfalls
  • Develop outstanding customer service practices
  • Calm down angry customers
Class Time
  • 8:30 p.m. - 12:30 p.m.
Register here →

Upon completion of this course participants will know:

  • How to successfully conduct unscheduled HEAR assessments
  • How to address issues and concerns relating to the assessment process independently or refer the issues/concerns to the HEAR Help Desk

In this course, participants will learn:

  • The difference between scheduled and unscheduled assessments
  • The frequency of conducting HEAR scheduled and unscheduled assessments

Class Time
  • 9:30 a.m. to 11:30 a.m.
Register here →

Upon completion of this course participants will know:

  • How to successfully conduct unscheduled HEAR assessments
  • How to address issues and concerns relating to the assessment process independently or refer the issues/concerns to the HEAR Help Desk

In this course, participants will learn:

  • The difference between scheduled and unscheduled assessments
  • The frequency of conducting HEAR scheduled and unscheduled assessments

Class Time:

  • 2:00 p.m. - 4:00 p.m.

Register here →

Participants will:

  • Make timely and sound recommendations that withstand examination
  • Gather and interpret relevant information prior to making decisions
  • Formulate realistic and successful solutions.
The course is designed to expand the knowledge of the behavior factor of team work. A thorough understanding of the definition of team work and how to effectively work and contribute as a member of a team is the goal of the class.

Class Time:

  • 8:30 a.m. - 12:30 p.m.

Register here →

October 2018 Class Schedule

Purpose:

The purpose of this 2-day program is to provide individuals with an overview of the City of Houston’s policies and procedures, as well as introductory courses to support them as they transition from peer to supervisor

Learning Outcomes:
  • Become familiar with specific City of Houston policies and procedures
  • Gain additional knowledge and resources to assist with transitioning from a peer to a supervisor
Content:
  • Leadership 101
  • Our Culture is Our C.O.M.P.A.S.S.
  • Houston Employee Assessment and Review (H.E.A.R.)
  • Employee Rights and Responsibilities
  • Conducting Interviews
  • Safety/Workers’ Compensation
  • Problem-Solving and Decision-Making
  • Leadership: Communicating and Not Talking
  • Through the Eyes of a Child: Diversity and Inclusion
  • Manage Your Emotions Before They Get Hijacked (Emotional Intelligence)
  • Team Dynamics
Class Time
  • 8:30 p.m. - 4:30 p.m.
Register here →

Upon completion of this course participants will know:

  • How to successfully conduct unscheduled HEAR assessments
  • How to address issues and concerns relating to the assessment process independently or refer the issues/concerns to the HEAR Help Desk

In this course, participants will learn:

  • The difference between scheduled and unscheduled assessments
  • The frequency of conducting HEAR scheduled and unscheduled assessments

Class Time:

  • 9:30 a.m. - 11:30 a.m.

Register here →

Upon completion of this workshop, participants will be able to:

  • Recognize and display good leadership behaviors by defining the qualities and strengths of effective leaders while building trust and confidence with employee
  • Articulate the essential elements of leadership and the behaviors that negatively affect one’s ability
  • Examine the impact that effective leadership has on building teamwork, decision making and crisis management

Class Time:

  • 8:30 a.m. - 4:30 p.m.

Register here →
ATTENTION: You will receive a copy of the handbook at the orientation. To familiarize new employees with essential city departments' operations, employee services, benefits, and eligibility.
  • City of Houston's history, culture and practices, policies and procedures covering Affirmative Action, Employee Relations, Salary Administration and Safety
  • Employee Services, including the Houston Municipal Employees’ Pension System, Employee Assistance Program, and Houston Organization of Public Employees (Hope Union).
  • Wellness awareness, training opportunities at the Learning and Development Center, city publications, and perks.
Class Time
  • 8:30 a.m. - 4:30 p.m.
Register here →

Upon completion of this course participants will know:

  • How to successfully conduct unscheduled HEAR assessments
  • How to address issues and concerns relating to the assessment process independently or refer the issues/concerns to the HEAR Help Desk

In this course, participants will learn:

  • The difference between scheduled and unscheduled assessments
  • The frequency of conducting HEAR scheduled and unscheduled assessments

Class Time:

  • 2:00 p.m. - 4:00 p.m.

Register here →

Upon completion of this course, participants should be able to understand their roles in keeping the workplace efficient and pleasant and be able to find the root causes of conflict. This course focuses on:

  • Defining civility in the work place
  • Applying workplace etiquette
  • Diagnosing the causes of difficult behavior
  • Communicating effectively

Class Time:

  • 8:30 a.m. - 12:30 p.m.

Register here →

Upon completion of this course, participants should be able to understand their roles in keeping the workplace efficient and pleasant and be able to find the root causes of conflict. This course focuses on:

  • Defining civility in the work place
  • Applying workplace etiquette
  • Diagnosing the causes of difficult behavior
  • Communicating effectively

Class Time:

  • 8:30 a.m. - 12:30 p.m.

Register here →

Upon completion of this course participants will learn:

  • The difference between a HEAR template and a HEAR plan form
  • How to obtain a HEAR plan form for their direct report
  • How to create HEAR plans by adding SMART goals and Behavioral factors

In this course, participants will learn:
  • The steps involved in adding behavioral factors
  • How to delete redundant or unwanted SMART goals or behavioral factors
  • How to submit the plan for approval by the reviewing authority and employee
  • How to guide direct reports to approve HEAR plans in a timely manner
  • What happens when a plan is rejected
Class Time
  • 9:30 a.m. - 12:00 p.m.
Register here →

Upon completion, participants will be able to work through transitioning period from worker to supervisor; supervisory concepts and ideas to implement immediately; recognizing leadership styles, including your own natural tendencies; distinguishing the difference of expectations of workers and of supervisors; understanding the importance of knowing and building upon your unique leadership strengths; and grasping the importance of getting to know your team collectively and individually.

Class Time
  • 8:30 a.m. - 4:30 p.m.
Register here →

Upon completion of this course participants will learn:

  • How to plan for a job interview
  • Key questions to ask in the interview
  • Legal implications of certain questions
  • How to develop final interview questions
  • How to conduct the interview
  • How to review the candidates with metrics for the final selection

Class Time:

  • 8:30 a.m. - 4:30 p.m.

Register here →

Upon completion of this course participants will learn:

  • The difference between a HEAR template and a HEAR plan form
  • How to obtain a HEAR plan form for their direct report
  • How to create HEAR plans by adding SMART goals and Behavioral factors

In this course, participants will learn:
  • The steps involved in adding behavioral factors
  • How to delete redundant or unwanted SMART goals or behavioral factors
  • How to submit the plan for approval by the reviewing authority and employee
  • How to guide direct reports to approve HEAR plans in a timely manner
  • What happens when a plan is rejected
Class Time
  • 2:00 p.m. - 4:30 p.m.
Register here →

Upon completion of this course, participants should be able to link and embed files from other MS Office applications, insert a picture from a file, and align and distribute shapes. Participants should also be able to insert a picture from a file, work with sounds and movies, and navigate easily during a PowerPoint show.

This course focuses on:

  • Linking and embedding objects from Word and Excel
  • Aligning and distributing shapes
  • Inserting a picture from a file
  • Inserting sounds and movies
  • Navigating easily during a PowerPoint show
  • Adding timings to your presentation

Class Time
  • 8:30 a.m. - 4:30 p.m.
Register here →

Upon completion of this course, you will be able to:

  • Understand the importance of building and maintaining good relationships
  • Understand the key role that attitude plays in workplace and career success
  • Analyze your interpersonal style to work more effectively with others
  • Determine interpersonal strengths and trouble spots
  • Understand your conflict management approach
  • Apply active listening skills for conflict resolution
  • Apply specific strategies to deal effectively with challenging personalities

This course focuses on:

  • How your attitude takes part in your career, working relationships, and your success
  • Importance of good human relations skills
  • Building positive workplace relationships
  • Dealing effectively with challenging workplace attitudes

Class Time
  • 8:30 a.m. - 12:30 p.m.
Register here →

Upon completion of this course participants will know:

  • How to successfully conduct unscheduled HEAR assessments
  • How to address issues and concerns relating to the assessment process independently or refer the issues/concerns to the HEAR Help Desk

In this course, participants will learn:

  • The difference between scheduled and unscheduled assessments
  • The frequency of conducting HEAR scheduled and unscheduled assessments

Class Time:

  • 9:30 a.m. - 11:30 a.m.

Register here →

Upon completion of this course, participants will be able to:

  • Identify their communication style
  • Learn effective communication techniques
  • Understand how they are perceived
  • Demonstrate the many issues of misunderstanding that can occur in a one-way communication
  • Apply good listening and questioning skills in the workplace
  • Increase the awareness of the impact of nonverbal communication
  • Provide feedback using a specific model

This course focuses on:

  • Improving communications with co-workers, peers, and supervisors.
  • Understanding the effects of perception on communication
  • Giving and receiving criticism, directions, and compliments
  • Listening actively for better understanding

Class Time:

  • 8:30 a.m. - 12:30 p.m.

Register here →
ATTENTION: You will receive a copy of the handbook at the orientation. To familiarize new employees with essential city departments' operations, employee services, benefits, and eligibility.
  • City of Houston's history, culture and practices, policies and procedures covering Affirmative Action, Employee Relations, Salary Administration and Safety
  • Employee Services, including the Houston Municipal Employees’ Pension System, Employee Assistance Program, and Houston Organization of Public Employees (Hope Union).
  • Wellness awareness, training opportunities at the Learning and Development Center, city publications, and perks.
Class Time
  • 8:30 a.m. - 4:30 p.m.
Register here →

Upon completion of this course participants will know:

  • How to successfully conduct unscheduled HEAR assessments
  • How to address issues and concerns relating to the assessment process independently or refer the issues/concerns to the HEAR Help Desk

In this course, participants will learn:

  • The difference between scheduled and unscheduled assessments
  • The frequency of conducting HEAR scheduled and unscheduled assessments

Class Time:

  • 2:00 p.m. - 4:00 p.m.

Register here →

Emotional intelligence describes the ability to understand one's own feelings, and that of groups, and how these emotions can influence motivation and behavior. The concept of Emotional Intelligence has been around since at least the 1900’s, but is considered a new branch of psychology. As a result of the growing acknowledgement by professionals of the importance and relevance of emotions to work outcomes, the research on the topic has continued to gain momentum. The emotional intelligence skills you’ll learn during this workshop will help you gain the ability to more appropriately respond to the world around you and eliminate the stress and frustration that often comes from working with others

Class Time:

  • 8:30 a.m. - 12:30 p.m.

Register here →

Upon completion of this course, participants should be able to add enhancements to charts, use advanced graphics features, and use advanced animation features. Participants should also be able to insert and work with movies and sounds from files, create hyperlinks, and use PowerPoint’s custom slide show feature.

This course focuses on:

  • Designing an attractive PowerPoint presentation
  • Working with other Microsoft Office applications
  • Enhancing charts
  • Creating a custom slide show
  • Inserting movies and sounds from files
  • Using advanced animation features
  • Creating hyperlinks to other slides and other files
  • Inserting movies and sounds from files
  • Using advanced animation features
  • Creating hyperlinks to other slides and other files
  • Setting up a show to browse at a kiosk
  • Setting up a show to loop continuously
  • Naming objects

Class Time:

  • 8:30 p.m. - 4:30 p.m.

Register here →
Upon completion of this course participants will:
  • Be able to set and evaluate SMART goals
  • Strategically plan for maximum productivity
  • Stay on top of to-do lists
  • Track projects and tasks like a pro
  • Use basic project management techniques
  • Create informative status reports Introductory paragraph followed by bullets referencing specific things to learn.
  • The importance of setting goals
  • The 3 Ps of goal setting
  • The smart way to set goals
  • Long and Short term planning
  • Prioritizing techniques
  • Steps to overcome procrastination
  • Basic Project Management techniques
  • Creating weekly status reports

Class Time:

  • 8:30 p.m. - 12:30 p.m.

Register here →

Upon completion of this course, participants should be able to organize their work and time and deal with unexpected problems.

This course focuses on:

  • Organizing your work
  • Prioritizing your tasks
  • Avoiding procrastination
  • Delegating effectively

Class Time:

  • 8:30 p.m. - 12:30 p.m.

Register here →

Upon completion of this course participants will learn:

  • The difference between a HEAR template and a HEAR plan form
  • How to obtain a HEAR plan form for their direct report
  • How to create HEAR plans by adding SMART goals and Behavioral factors

In this course, participants will learn:
  • The steps involved in adding behavioral factors
  • How to delete redundant or unwanted SMART goals or behavioral factors
  • How to submit the plan for approval by the reviewing authority and employee
  • How to guide direct reports to approve HEAR plans in a timely manner
  • What happens when a plan is rejected
Class Time
  • 9:30 a.m. - 12:00 p.m.
Register here →
Class Time
  • 8:30 a.m. - 10:30 a.m.
Register here →

November 2018 Class Schedule

Upon completion of this course participants will learn:

  • The difference between a HEAR template and a HEAR plan form
  • How to obtain a HEAR plan form for their direct report
  • How to create HEAR plans by adding SMART goals and Behavioral factors

In this course, participants will learn:
  • The steps involved in adding behavioral factors
  • How to delete redundant or unwanted SMART goals or behavioral factors
  • How to submit the plan for approval by the reviewing authority and employee
  • How to guide direct reports to approve HEAR plans in a timely manner
  • What happens when a plan is rejected
Class Time
  • 2:00 p.m. - 4:30 p.m.
Register here →

Learn to become comfortable using Excel by:

  • Opening, modifying, and saving files
  • Creating a new workbook
  • Entering basic formulas
  • Entering common functions
  • Adjusting font and number formatting
  • Preparing the file for printing
  • Uploading it to the Office 365 Portal

This course focuses on:
  • Creating and formatting workbooks
  • Entering basic formulas and functions
  • Working with page layout for printing
Class Time
  • 8:30 p.m. - 4:30 p.m.
Register here →
Purpose:

The purpose of this 2-day program is to provide individuals with an overview of the City of Houston’s policies and procedures, as well as introductory courses to support them as they transition from peer to supervisor

Learning Outcomes:
  • Become familiar with specific City of Houston policies and procedures
  • Gain additional knowledge and resources to assist with transitioning from a peer to a supervisor
Content:
  • Leadership 101
  • Our Culture is Our C.O.M.P.A.S.S.
  • Houston Employee Assessment and Review (H.E.A.R.)
  • Employee Rights and Responsibilities
  • Conducting Interviews
  • Safety/Workers’ Compensation
  • Problem-Solving and Decision-Making
  • Leadership: Communicating and Not Talking
  • Through the Eyes of a Child: Diversity and Inclusion
  • Manage Your Emotions Before They Get Hijacked (Emotional Intelligence)
  • Team Dynamics
Class Time
  • 8:30 p.m. - 4:30 p.m.
Register here →
In this course participants will:
  • Accept change readily, both in job responsibilities as well as in the work environment
  • Maintain effectiveness when experiencing changes in work assignments, processes, or conditions
  • Seek to understand changes and approaches change positively
  • Adjust behavior to deal effectively with changes in the work environment
  • The course is designed to expand the knowledge of the behavior factor of adaptability. A thorough understanding of the definition of change and how to respond to changes in the workplace is the goal of the class.
Class Time
  • 9:30 a.m. - 11:30 a.m.
Register here →
Upon completion of this course, participants should be able to use special features for messages and manage the Inbox.Participants will also learn how to use advanced calendar features, create distribution lists, assign tasks, and much more. This course focuses on:
  • Using voting buttons in a mail message
  • Managing the Inbox
  • Customizing the calendar
  • Delegating the calendar
  • Creating a distribution list
  • Assigning tasks
  • Moving messages to the calendar folder
  • Moving messages to the tasks folder
  • Customizing Outlook
Class Time
  • 8:30 a.m. - 4:30 p.m.
Register here →
This course focuses on the invaluable traits of an effective coach, the creation of a powerful action plan, and providing innovative leadership for successful outcomes; proven modeling tips and considerations vital to successfully demonstrating a task or behavior to the individual and team using organizational standards; and creating rising stars in your organization by developing a mentoring program dedicated to the development of individuals for future professional growth and assignments. Class Time
  • 8:30 a.m. - 4:30 p.m.
Register here →
ATTENTION: You will receive a copy of the handbook at the orientation. To familiarize new employees with essential city departments' operations, employee services, benefits, and eligibility.
  • City of Houston's history, culture and practices, policies and procedures covering Affirmative Action, Employee Relations, Salary Administration and Safety
  • Employee Services, including the Houston Municipal Employees’ Pension System, Employee Assistance Program, and Houston Organization of Public Employees (Hope Union).
  • Wellness awareness, training opportunities at the Learning and Development Center, city publications, and perks.
Class Time
  • 8:30 a.m. - 4:30 p.m.
Register here →

Upon completion of this course participants will know:

  • How to successfully conduct unscheduled HEAR assessments
  • How to address issues and concerns relating to the assessment process independently or refer the issues/concerns to the HEAR Help Desk

In this course, participants will learn:

  • The difference between scheduled and unscheduled assessments
  • The frequency of conducting HEAR scheduled and unscheduled assessments

Class Time
  • 2:00 p.m. to 4:00 p.m.
Register here →

Upon completion of this course, participants will be able to:

  • Identify their communication style
  • Learn effective communication techniques
  • Understand how they are perceived
  • Demonstrate the many issues of misunderstanding that can occur in a one-way communication
  • Apply good listening and questioning skills in the workplace
  • Increase the awareness of the impact of nonverbal communication
  • Provide feedback using a specific model

This course focuses on:

  • Improving communications with co-workers, peers, and supervisors.
  • Understanding the effects of perception on communication
  • Giving and receiving criticism, directions, and compliments
  • Listening actively for better understanding

Class Time:

  • 8:30 a.m. - 12:30 p.m.

Register here →
Learning Objectives:
  • Identify and understand basic rules for writing
  • Learn the various reasons to communicate in writing
  • Understand the different business documents such as memos, agendas, reports, and letters
  • Know when to draft which type of document
  • Discover the importance of proofreading and editing documents
  • Compose emails using proper etiquette
Class Time
  • 8:30 a.m. - 4:30 p.m.
Register here →

Upon completion of this course, participants should be able to link and embed files from other MS Office applications, insert a picture from a file, and align and distribute shapes. Participants should also be able to insert a picture from a file, work with sounds and movies, and navigate easily during a PowerPoint show.

Upon completion of this course, you will be able to:

  • Identify your team member style
  • Define the team and team approach that works
  • Identify the stages of team development
  • Understand the characteristics of an effective team and apply to personal circumstances
  • Learn how planning impacts group results

This course focuses on:

  • Defining a team
  • Team approach in the work environment
  • Stages of team development
  • Characteristics of effective teams

Class Time
  • 8:30 a.m. - 12:30 p.m.
Register here →

Participants will learn definitions and key purposes of leadership communication, the importance of self awareness and of understanding your audience, how to use storytelling to communicate your messages, the use of repetition to reinforce messages and increase retention, fundamental leadership communication principles, and how to choose the most effective communication mechanism for your messages.

Class Time
  • 8:30 a.m. - 4:30 p.m.
Register here →

Upon completion of this course participants will learn:

  • The difference between a HEAR template and a HEAR plan form
  • How to obtain a HEAR plan form for their direct report
  • How to create HEAR plans by adding SMART goals and Behavioral factors

In this course, participants will learn:
  • The steps involved in adding behavioral factors
  • How to delete redundant or unwanted SMART goals or behavioral factors
  • How to submit the plan for approval by the reviewing authority and employee
  • How to guide direct reports to approve HEAR plans in a timely manner
  • What happens when a plan is rejected
Class Time
  • 9:30 a.m. - 12:00 p.m.
Register here →
Class Time
  • 9:00 a.m. - 11:00 a.m.
Register here →
Upon completion of this course participants will:
  • Be able to set and evaluate SMART goals
  • Strategically plan for maximum productivity
  • Stay on top of to-do lists
  • Track projects and tasks like a pro
  • Use basic project management techniques
  • Create informative status reports Introductory paragraph followed by bullets referencing specific things to learn.
  • The importance of setting goals
  • The 3 Ps of goal setting
  • The smart way to set goals
  • Long and Short term planning
  • Prioritizing techniques
  • Steps to overcome procrastination
  • Basic Project Management techniques
  • Creating weekly status reports

Class Time:

  • 8:30 p.m. - 12:30 p.m.

Register here →

Upon completion of this course participants will learn:

  • The difference between a HEAR template and a HEAR plan form
  • How to obtain a HEAR plan form for their direct report
  • How to create HEAR plans by adding SMART goals and Behavioral factors

In this course, participants will learn:
  • The steps involved in adding behavioral factors
  • How to delete redundant or unwanted SMART goals or behavioral factors
  • How to submit the plan for approval by the reviewing authority and employee
  • How to guide direct reports to approve HEAR plans in a timely manner
  • What happens when a plan is rejected
Class Time
  • 9:30 a.m. - 12:00 p.m.
Register here →

Upon completion of this course participants will know:

  • How to successfully conduct unscheduled HEAR assessments
  • How to address issues and concerns relating to the assessment process independently or refer the issues/concerns to the HEAR Help Desk

In this course, participants will learn:

  • The difference between scheduled and unscheduled assessments
  • The frequency of conducting HEAR scheduled and unscheduled assessments

Class Time
  • 9:30 a.m. to 11:30 a.m.
Register here →

Upon completion of this course, employees will be able to do the following:

  • Speak and write sentences using correct subject-verb agreement
  • Form the plurals of nouns correctly
  • Form the possessive of nouns correctly
  • Form plurals of verbs correctly
  • Use irregular verbs correctly

This course focuses on:
  • Recognizing common grammatical blunders with nouns and verbs
  • Identifying nouns and verbs
  • Identifying the types of nouns
  • Distinguishing the difference between plural nouns and possessive nouns
Class Time
  • 8:30 a.m. - 4:30 p.m.
Register here →

Upon completion of this course, participants should be able to identify their employees’ strengths, coach them in developing those strengths, and find the best fit for them within the organization.

This course focuses on:
  • Implementing a strengths-based approach to development •
  • Providing employees with the tools to assess their strengths
  • Conducting a positive development discussion
  • Identifying a variety of paths to development
  • Creating an effective individual development plan
Class Time
  • 8:30 a.m. - 12:30 p.m.
Register here →

Upon completion of this course participants will learn:

  • The difference between a HEAR template and a HEAR plan form
  • How to obtain a HEAR plan form for their direct report
  • How to create HEAR plans by adding SMART goals and Behavioral factors

In this course, participants will learn:
  • The steps involved in adding behavioral factors
  • How to delete redundant or unwanted SMART goals or behavioral factors
  • How to submit the plan for approval by the reviewing authority and employee
  • How to guide direct reports to approve HEAR plans in a timely manner
  • What happens when a plan is rejected
Class Time
  • 2:00 p.m. - 4:30 p.m.
Register here →


End of Course Evaluation



Updated: 9/21/2018

Contact Information: Learning and Development Center | 4501 Leeland Street | Houston, TX 77023 | Phone: 832-395-4900 | Fax: 832-395-4892 | Hours of Operation: Mon-Fri: 6:30 a.m. – 5 p.m.