Learning and Development Calendar

*To register for the learning courses, click on the corresponding date. Classes are subject to change. For accurate and updated information, please contact the LDC at 832-395-4900.

*If you are an external customers, please contact ldcrooms@houstontx.gov, or call us at 832-395-4900. If you are a City of Houston employee, please check with your departments TMS liaison on registration procedures.

November 2018 Class Schedule

Upon completion of this course participants will learn:

  • The difference between a HEAR template and a HEAR plan form
  • How to obtain a HEAR plan form for their direct report
  • How to create HEAR plans by adding SMART goals and Behavioral factors

In this course, participants will learn:
  • The steps involved in adding behavioral factors
  • How to delete redundant or unwanted SMART goals or behavioral factors
  • How to submit the plan for approval by the reviewing authority and employee
  • How to guide direct reports to approve HEAR plans in a timely manner
  • What happens when a plan is rejected
Class Time
  • 9:30 a.m. - 12:00 p.m.
Register here →
Class Time
  • 9:00 a.m. - 11:00 a.m.
Register here →
Upon completion of this course participants will:
  • Be able to set and evaluate SMART goals
  • Strategically plan for maximum productivity
  • Stay on top of to-do lists
  • Track projects and tasks like a pro
  • Use basic project management techniques
  • Create informative status reports Introductory paragraph followed by bullets referencing specific things to learn.
  • The importance of setting goals
  • The 3 Ps of goal setting
  • The smart way to set goals
  • Long and Short term planning
  • Prioritizing techniques
  • Steps to overcome procrastination
  • Basic Project Management techniques
  • Creating weekly status reports

Class Time:

  • 8:30 p.m. - 12:30 p.m.

Register here →

Upon completion of this course participants will learn:

  • The difference between a HEAR template and a HEAR plan form
  • How to obtain a HEAR plan form for their direct report
  • How to create HEAR plans by adding SMART goals and Behavioral factors

In this course, participants will learn:
  • The steps involved in adding behavioral factors
  • How to delete redundant or unwanted SMART goals or behavioral factors
  • How to submit the plan for approval by the reviewing authority and employee
  • How to guide direct reports to approve HEAR plans in a timely manner
  • What happens when a plan is rejected
Class Time
  • 9:30 a.m. - 12:00 p.m.
Register here →

Upon completion of this course participants will know:

  • How to successfully conduct unscheduled HEAR assessments
  • How to address issues and concerns relating to the assessment process independently or refer the issues/concerns to the HEAR Help Desk

In this course, participants will learn:

  • The difference between scheduled and unscheduled assessments
  • The frequency of conducting HEAR scheduled and unscheduled assessments

Class Time
  • 9:30 a.m. to 11:30 a.m.
Register here →

Upon completion of this course, participants should be able to identify their employees’ strengths, coach them in developing those strengths, and find the best fit for them within the organization.

This course focuses on:
  • Implementing a strengths-based approach to development •
  • Providing employees with the tools to assess their strengths
  • Conducting a positive development discussion
  • Identifying a variety of paths to development
  • Creating an effective individual development plan
Class Time
  • 8:30 a.m. - 12:30 p.m.
Register here →

Upon completion of this course participants will learn:

  • The difference between a HEAR template and a HEAR plan form
  • How to obtain a HEAR plan form for their direct report
  • How to create HEAR plans by adding SMART goals and Behavioral factors

In this course, participants will learn:
  • The steps involved in adding behavioral factors
  • How to delete redundant or unwanted SMART goals or behavioral factors
  • How to submit the plan for approval by the reviewing authority and employee
  • How to guide direct reports to approve HEAR plans in a timely manner
  • What happens when a plan is rejected
Class Time
  • 2:00 p.m. - 4:30 p.m.
Register here →

December 2018 Class Schedule

Purpose:

The purpose of this 2-day program is to provide individuals with an overview of the City of Houston’s policies and procedures, as well as introductory courses to support them as they transition from peer to supervisor

Learning Outcomes:
  • Become familiar with specific City of Houston policies and procedures
  • Gain additional knowledge and resources to assist with transitioning from a peer to a supervisor
Content:
  • Leadership 101
  • Our Culture is Our C.O.M.P.A.S.S.
  • Houston Employee Assessment and Review (H.E.A.R.)
  • Employee Rights and Responsibilities
  • Conducting Interviews
  • Safety/Workers’ Compensation
  • Problem-Solving and Decision-Making
  • Leadership: Communicating and Not Talking
  • Through the Eyes of a Child: Diversity and Inclusion
  • Manage Your Emotions Before They Get Hijacked (Emotional Intelligence)
  • Team Dynamics
Class Time
  • 8:30 p.m. - 4:30 p.m.
Register here →

Upon completion of this course participants will learn:

  • The difference between a HEAR template and a HEAR plan form
  • How to obtain a HEAR plan form for their direct report
  • How to create HEAR plans by adding SMART goals and Behavioral factors

In this course, participants will learn:
  • The steps involved in adding behavioral factors
  • How to delete redundant or unwanted SMART goals or behavioral factors
  • How to submit the plan for approval by the reviewing authority and employee
  • How to guide direct reports to approve HEAR plans in a timely manner
  • What happens when a plan is rejected
Class Time
  • 9:30 a.m. - 12:00 p.m.
Register here →
ATTENTION: You will receive a copy of the handbook at the orientation. To familiarize new employees with essential city departments' operations, employee services, benefits, and eligibility.
  • City of Houston's history, culture and practices, policies and procedures covering Affirmative Action, Employee Relations, Salary Administration and Safety
  • Employee Services, including the Houston Municipal Employees’ Pension System, Employee Assistance Program, and Houston Organization of Public Employees (Hope Union).
  • Wellness awareness, training opportunities at the Learning and Development Center, city publications, and perks.
Class Time
  • 8:30 a.m. - 4:30 p.m.
Register here →

Upon completion of this course participants will learn:

  • The difference between a HEAR template and a HEAR plan form
  • How to obtain a HEAR plan form for their direct report
  • How to create HEAR plans by adding SMART goals and Behavioral factors

In this course, participants will learn:
  • The steps involved in adding behavioral factors
  • How to delete redundant or unwanted SMART goals or behavioral factors
  • How to submit the plan for approval by the reviewing authority and employee
  • How to guide direct reports to approve HEAR plans in a timely manner
  • What happens when a plan is rejected
Class Time
  • 2:00 p.m. - 4:00 p.m.
Register here →
Upon completion of this class, participants should be able to identify the parts of the Word window, create, save, and reopen Word documents, modify documents by editing text, apply different formatting techniques, create labels and envelopes. This class focuses on:
  • Creating a document
  • Navigating within a document
  • Using the cut, copy, and paste features
  • Working with paragraph formatting
  • Applying bullets and numbering
  • Changing the page orientation, the margins, and the vertical alignment
  • Using the Find and Replace features
  • Access and work with a file in the Office 365 portal
Class Time
  • 8:30 a.m. - 4:30 p.m.
Register here →
Upon completion of this course, learners will be able to:
  • Pay closer attention to telephone detail
  • Work effectively with a wide variety of callers
  • Recognize that City of Houston employees are customers to each other
  • Recognize forbidden phrases and know how to avoid them/li>
  • Apply good listening skills to determine customers’ needs
  • View complaints as an opportunity to identify problems and better serve customers
This course focuses on:
  • Answering promptly
  • Transferring calls
  • Providing customer service to internal callers
  • Handling irate callers
Class Time
  • 8:30 a.m. - 4:30 p.m.
Register here →

Upon completion of this course, you will be able to:

  • Understand the importance of building and maintaining good relationships
  • Understand the key role that attitude plays in workplace and career success
  • Analyze your interpersonal style to work more effectively with others
  • Determine interpersonal strengths and trouble spots
  • Understand your conflict management approach
  • Apply active listening skills for conflict resolution
  • Apply specific strategies to deal effectively with challenging personalities

This course focuses on:

  • How your attitude takes part in your career, working relationships, and your success
  • Importance of good human relations skills
  • Building positive workplace relationships
  • Dealing effectively with challenging workplace attitudes

Class Time
  • 8:30 a.m. - 12:30 p.m.
Register here →

Upon completion of this course participants will know:

  • How to successfully conduct unscheduled HEAR assessments
  • How to address issues and concerns relating to the assessment process independently or refer the issues/concerns to the HEAR Help Desk

In this course, participants will learn:

  • The difference between scheduled and unscheduled assessments
  • The frequency of conducting HEAR scheduled and unscheduled assessments

Class Time:

  • 9:30 a.m. - 11:30 a.m.

Register here →

Upon completion of this course, employees will be able to do the following:

  • Identify prepositions
  • Recognize that the object of a preposition can never be the subject
  • Define pronouns
  • Identify and use singular and plural pronouns with the proper verbs
  • Use objective and subjective pronouns correctly
  • Use the correct word when writing and speaking

This course focuses on:
  • Distinguishing between the subject and the object of the preposition
  • Using the correct forms of pronouns
  • Selecting the correct word and word spelling
Class Time
  • 8:30 a.m. - 4:30 p.m.
Register here →
This course focuses on the invaluable traits of an effective coach, the creation of a powerful action plan, and providing innovative leadership for successful outcomes; proven modeling tips and considerations vital to successfully demonstrating a task or behavior to the individual and team using organizational standards; and creating rising stars in your organization by developing a mentoring program dedicated to the development of individuals for future professional growth and assignments. Class Time
  • 8:30 a.m. - 4:30 p.m.
Register here →

Upon completion of this course participants will know:

  • How to successfully conduct unscheduled HEAR assessments
  • How to address issues and concerns relating to the assessment process independently or refer the issues/concerns to the HEAR Help Desk

In this course, participants will learn:

  • The difference between scheduled and unscheduled assessments
  • The frequency of conducting HEAR scheduled and unscheduled assessments

Class Time:

  • 2:00 p.m. - 4:00 p.m.

Register here →

Upon completion of this class, participants should be able to use section breaks in a document, work with headers and footers, and create and format tables. Participants should also be able to use Word’s track changes feature to track changes they or others have made in a document.

  • Creating and using multiple sections
  • Creating and formatting headers and footers
  • Creating and formatting tables
  • Working with multiple columns
  • Using Word’s track changes feature
  • Inserting a preformatted cover page
  • Using the navigation pane

Class Time
  • 8:30 a.m. - 4:30 p.m.
Register here →

Upon completion of this course, participants should be able to understand their roles in keeping the workplace efficient and pleasant and be able to find the root causes of conflict. This course focuses on:

  • Defining civility in the work place
  • Applying workplace etiquette
  • Diagnosing the causes of difficult behavior
  • Communicating effectively

Class Time:

  • 8:30 a.m. - 12:30 p.m.

Register here →

Each and every one of us serves customers whether we realize it or not. Maybe you are on the frontlines of the organization serving the people who use our services. Perhaps you are an accountant serving the employees by producing their paychecks and keeping the organization running. Or maybe you’re a supervisor, serving your staff. This course focuses on:

  • Define customer service
  • Identify who are customers
  • Recognize the customer service pitfalls
  • Develop outstanding customer service practices
  • Calming down angry customers

Class Time:

  • 8:30 a.m. - 12:30 p.m.

Register here →

Upon completion of this course participants will learn:

  • The difference between a HEAR template and a HEAR plan form
  • How to obtain a HEAR plan form for their direct report
  • How to create HEAR plans by adding SMART goals and Behavioral factors

In this course, participants will learn:
  • The steps involved in adding behavioral factors
  • How to delete redundant or unwanted SMART goals or behavioral factors
  • How to submit the plan for approval by the reviewing authority and employee
  • How to guide direct reports to approve HEAR plans in a timely manner
  • What happens when a plan is rejected
Class Time
  • 9:30 a.m. - 12:00 p.m.
Register here →

Emotional intelligence describes the ability to understand one's own feelings, and that of groups, and how these emotions can influence motivation and behavior. The concept of Emotional Intelligence has been around since at least the 1900’s, but is considered a new branch of psychology. As a result of the growing acknowledgement by professionals of the importance and relevance of emotions to work outcomes, the research on the topic has continued to gain momentum. The emotional intelligence skills you’ll learn during this workshop will help you gain the ability to more appropriately respond to the world around you and eliminate the stress and frustration that often comes from working with others

Class Time:

  • 8:30 a.m. - 12:30 p.m.

Register here →

Upon completion of this course participants will learn:

  • The difference between a HEAR template and a HEAR plan form
  • How to obtain a HEAR plan form for their direct report
  • How to create HEAR plans by adding SMART goals and Behavioral factors

In this course, participants will learn:
  • The steps involved in adding behavioral factors
  • How to delete redundant or unwanted SMART goals or behavioral factors
  • How to submit the plan for approval by the reviewing authority and employee
  • How to guide direct reports to approve HEAR plans in a timely manner
  • What happens when a plan is rejected
Class Time
  • 2:00 p.m. - 4:30 p.m.
Register here →


End of Course Evaluation



Updated: 11/13/2018

Contact Information: Learning and Development Center | 4501 Leeland Street | Houston, TX 77023 | Phone: 832-395-4900 | Fax: 832-395-4892 | Hours of Operation: Mon-Fri: 6:30 a.m. – 5 p.m.