Learning and Development Center

Signature Programs

Here is the City of Accreditation Program for Supervisors logo. City Accreditation Program for Supervisors (CAPS): CAPS is our middle management multi-track program consisting of eighteen sessions designed to assist supervisor competencies in managing various circumstances regarding employee workday considerations and performances. More >

Here is the Administrative Development Program logo. Administrative Development Program (ADP): ADP is our newly redesigned multi-track program consisting of 16 sessions designed to enhance and empower administrative communicative effectiveness and efficiency.More >

Here is the Administrative Development Program logo. Houston Employee Assessment and Review (HEAR): HEAR is a new system that will provide a clear, two-way channel of communication between employees and supervisors. Work plans will be aligned with department goals and the Mayor's five pillars. And employees will be able to track and monitor job performance, giving them a clear roadmap for success. Mandatory training for all managers and supervisors will start in September. Look for updates posted here regarding the HEAR implementation. More >

Here is the Administrative Development Program logo. Leadership Institute Program (LIP): The Leadership institute Program (LIP) was created to implement a leadership and succession planning program that develops strong, confident leaders in management and supervision at all levels at the City of Houston. More >

Here is the Strengthening Your Core logo. Strengthen Your Core (SYC) Our Strengthening Your Core program is available now through July 20th! Strengthening Your Core focuses on eight behavioral factors that are commonly chosen as part of the HEAR plan. This program is designed to provide you with more in-depth training on the eight behavioral factors. Participants will gain further understanding of the behavioral factors and how they pertain to job performance, learn the behavioral factors and their definitions and be able to identify the metrics used by supervisors to rate each behavioral factor.

Contact Information: Learning and Development Center | 4501 Leeland Street | Houston, TX 77023 | Phone: 832-395-4900 | Fax: 832-395-4892 | Hours of Operation: Mon-Fri: 6:30 a.m. – 5 p.m.

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