HR Operations is a consolidated entity that originates and leads Human Resources practices and objectives. The division fosters an employee-oriented, high performance culture that emphasizes goal attainment, team spirit, superior customer service, quality work, high efficiency and productivity.

HR Operations Objectives


Senior Staff

View the HR Operations organizational chart.

Darien Helton
Darien Helton
Deputy Director

HR Operations Client Services

Iashia Robertson
Iashia Robertson
Deputy Assistant Director

On-Boarding & Verification Services, Shared Services, Staffing & Drug Testing

Pamela Jarmon-Wade
Pamela Jarmon-Wade
Division Manager

Employee Relations

LaTonya Roberts
LaTonya Roberts
Division Manager

Staffing

Tameka Hardison
Tameka Hardison
Division Manager

Classified Careers & Services and Classified Testing

Ruben Bagadion
Ruben Bagadion
Division Manager

On-Boarding & Verification
Services Division

Julie Landry
Julie Landry
Executive Recruiter
Frederick Lane
Frederick Lane
Executive Recruiter
Bridgette Eickhoff
Bridgette Eickhoff
Sr. Client Relations Manager

Public Service Cluster

Karin Ford
Karin Ford
Sr. Client Relations Manager

Houston Public Works

Melanie Walter
Melanie Walter
Client Relations Manager

City and Community Services Cluster / Houston Emergency Center

Jacque Ray
Jacque Ray
Sr. Client Relations Manager

Houston Fire Department

Rennice Smith
Rennice Smith
Sr. Client Relations Manager

Business Administration
& Processing Cluster

Roxanne Stephens
Roxanne Stephens
Sr. Client Relations Manager

Houston Airport System

Dana Wiltz-Cain
Dana Wiltz-Cain
Sr. Client Relations Manager

Environmental Services Cluster


Client Services

Client Services, comprised of Client Relations Managers (CRMs) and Senior Client Relations Managers (Sr. CRMs), is the command center of HR Operations. CRMs act as immediate first-contact resources to department directors, designees and liaisons for all HR matters.

Additionally, CRMs oversee the daily operations of their respective groups, ensuring that the HR business needs of each client department are effectively met.


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Employee Relations

The Employee Relations section of General Relations ensures all employee relations activities are compliant with applicable city policies/procedures, Code of Ordinances, federal, state and local laws and regulations. It is also the city’s agent for sustaining effective employment relationships in the workplace.


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General Relations / Staffing

The Staffing section of General Relations is responsible for staffing the city’s departments with top talent and provides recruitment of high level candidates for the clients they serve through comprehensive postings, sourcing and high level screening techniques of applicants.


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Shared Services

Shared Services teams are responsible for the effective processing of personnel actions that result from employment status changes such as promotions, transfers, terminations, salary increases and leaves of absence. Other services provided by Shared Services teams include the requisitioning of temporary employees and administering Family Medical Leave.

Shared services teams work collaboratively with their client(s) to provide a high level of communication and a well-regimented partnership.


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On-Boarding & Verification Services

Formerly Employment Resource & Services (ERS), On-Boarding & Verification Services (OVS) provides a broad range of services to ensure applicants, candidates for employment and current City of Houston employees are aware of policies and procedures relative to application submissions, employment eligibility requirements, and management of employee data.

An integral function of OVS is the certification and maintenance of information and processes which deem an employee to be in compliance with city, state and federal employment guidelines as careers begin and are advanced within the City of Houston.


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Classified Careers & Services

Classified Careers & Services (CCS) supports the Houston Fire Department through Classified Recruiting, Classified Reinstatement, Classified & Civilian Staffing and Classified Promotions.

While the overall scope of responsibility to the City of Houston and the Houston Fire Department is wide ranging, CCS strives to professionally manage each component of its tasks efficiently, dedicated to ensure the client receives the utmost customer services.


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Classified Testing

Classified Testing provides professional testing services which support the hiring and promotional process of the Houston Fire Department and Houston Police Department. Classified Testing’s mission is to implement professional testing practices which align with industry standards in order to ensure the best candidates are identified to serve as the City of Houston’s public safety representatives.

Classified Testing website


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Executive Talent Acquisition

Executive Talent Acquisition delivers quality executive recruitment services for all city departments and aims to find top-tier applicants to fill executive level positions across the city through effective social media recruitment campaigns to seek out qualified candidates for hard-to-fill positions.


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Drug Testing Team

The Physical Exam and Drug Testing section of the On-Boarding & Verification Services division is responsible for conducting physical screenings and drug tests. While physical screenings are conducted on police, fire, aquatics, and 911 telecommunications applicants and employees only, drug tests are given to all applicants and city employees.

Drug Testing website


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Department Information

611 Walker, 4th Floor
Houston, TX 77002
Benefits: 832-393-6000
Main: 832-393-6100
Safety Hotline: 832-393-7233 careers@houstontx.gov