Human Resources Department

HR Operations

HR Operations main image

HR Operations is a consolidated entity that originates and leads Human Resources practices and objectives. The division fosters an employee-oriented, high performance culture that emphasizes goal attainment, team spirit, superior customer service, quality work, high efficiency and productivity.

  • Supports city departments with reliable and responsive HR service; aligns programs with overall department’s HR goals and priorities.
  • Streamlines processes and develops metrics; identifies opportunities for improvement.
  • Plans, develops, implements, and monitors various strategic HR initiatives, activities, programs, and systems to meet the department’s needs.
  • Effectively administers and implements the city and departmental policies and procedures; timely processes Family Medical Leave Requests and various personnel actions; ensures that the practice is in compliance with Federal and State regulations and laws.
  • Develops positive and professional working relationships with internal/external business partners and customers.
  • Attracts and retains a diverse workforce for the client departments.

Senior Staff

See HR Operations organizational chart

Darien Helton Iashia Robertson Zachary Daenzer
Darien Helton
Deputy Director
HR Operations
Client Services
Iashia Robertson
Deputy Assistant Director
On-Boarding &
Verification Services,
Shared Services,
Staffing and
Drug Testing
Zachary Daenzer
Administrative Specialist
LaTonya Roberts Nancy Yue Tameka Hardison
LaTonya Roberts
Division Manager Staffing
Nancy Yue
Division Manager
Employee Relations
Tameka Hardison
Division Manager
Classified Careers &
Services and
Classified Testing
Ruben Bagadion Julia Landry Denise Adeniran
Ruben Bagadion
Division Manager
On-Boarding & Verification
Services Division
Julie Landry
Executive Recruiter
Denise Adeniran
Social Media Recruiter

Sandra Cadena-Vasquez Bridgette Eickhoff Karin Ford
Sandra Cadena-Vasquez
Sr. Client Relations Manager
Bridgette Eickhoff
Client Relations Manager
Environmental Services Cluster
Karin Ford
Client Relations Manager
Houston Public Works
Melanie Walter Jacque Ray Rennice Smith
Melanie Walter
Client Relations Manager
Public Services Cluster
Jacque Ray
Sr. Client Relations Manager
Houston Fire Department
Rennice Smith
Sr. Client Relations Manager
Business Administration
& Processing Cluster
Roxanne Stephens Dana Wiltz-Cain
Roxanne Stephens
Sr. Client Relations Manager
Houston Airport System
Dana Wiltz-Cain
Sr. Client Relations Manager
Environmental Services Cluster

Client Services

Client Services, comprised of Client Relations Managers (CRMs) and Senior Client Relations Managers (Sr. CRMs), is the command center of HR Operations. CRMs act as immediate first-contact resources to department directors, designees and liaisons for all HR matters.

Additionally, CRMs oversee the daily operations of their respective groups, ensuring that the HR business needs of each client department are effectively met.

Employee Relations

The Employee Relations section of General Relations ensures all employee relations activities are compliant with applicable city policies/procedures, Code of Ordinances, federal, state and local laws and regulations. It is also the city’s agent for sustaining effective employment relationships in the workplace.

General Relations / Staffing

The Staffing section of General Relations is responsible for staffing the city’s departments with top talent and provides recruitment of high level candidates for the clients they serve through comprehensive postings, sourcing and high level screening techniques of applicants.

Shared Services

Shared Services teams are responsible for the effective processing of personnel actions that result from employment status changes such as promotions, transfers, terminations, salary increases and leaves of absence. Other services provided by Shared Services teams include the requisitioning of temporary employees and administering Family Medical Leave.

Shared services teams work collaboratively with their client(s) to provide a high level of communication and a well-regimented partnership.

On-Boarding & Verification Services

Formerly Employment Resource & Services (ERS), On-Boarding & Verification Services (OVS) provides a broad range of services to ensure applicants, candidates for employment and current City of Houston employees are aware of policies and procedures relative to application submissions, employment eligibility requirements, and management of employee data.

An integral function of OVS is the certification and maintenance of information and processes which deem an employee to be in compliance with city, state and federal employment guidelines as careers begin and are advanced within the City of Houston.

Classified Careers & Services

Classified Careers & Services (CCS) supports the Houston Fire Department through Classified Recruiting, Classified Reinstatement, Classified & Civilian Staffing and Classified Promotions.

While the overall scope of responsibility to the City of Houston and the Houston Fire Department is wide ranging, CCS strives to professionally manage each component of its tasks efficiently, dedicated to ensure the client receives the utmost customer services.

Classified Testing

Classified Testing provides professional testing services which support the hiring and promotional process of the Houston Fire Department and Houston Police Department. Classified Testing’s mission is to implement professional testing practices which align with industry standards in order to ensure the best candidates are identified to serve as the City of Houston’s public safety representatives.

Classified Testing website

Executive Talent Acquisition

Executive Talent Acquisition delivers quality executive recruitment services for all city departments and aims to find top-tier applicants to fill executive level positions across the city through effective social media recruitment campaigns to seek out qualified candidates for hard-to-fill positions.

Drug Testing Team

The Physical Exam and Drug Testing section of the On-Boarding & Verification Services division is responsible for conducting physical screenings and drug tests. While physical screenings are conducted on police, fire, aquatics, and 911 telecommunications applicants and employees only, drug tests are given to all applicants and city employees.

Drug Testing website