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The Employee Assistance Program (EAP) is a benefit provided by the City to employees and their family members. It is free and confidential and can assist employees to resolve personal and work problems, which may be impacting work performance.

The EAP is an important resource for supervisors and for employees. A supervisor has the option to informally refer an employee to the EAP where the licensed counselors can provide assessment and appropriate referrals or provide counseling to help resolve personal and/or work problems.



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Internal Counseling

The EAP offers internal counseling for employees who experience problems with work relationships or work performance. Appointments with the internal counselors are available by calling (832) 393-6510.

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External Counseling

The external EAP, provided by Guidance Resources has counselors available for employees who experience problems with personal issues, planning for life events or simply managing daily life.

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Tuesday Talk

Your Employee Assistance Program team offers City of Houston employees weekly information that can help you navigate life's usual stressors and new uncertainties.

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Counseling for you and your loved ones

Guidance Resources is the single source for confidential support, expert information and valuable resources, when you need it the most. Call 855-378-7485 anytime, 24 hours a day – 7 days a week.

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If you are interested in any staff development opportunities the EAP has to offer, please complete the request form or email employeeassistanceprogram@houstontx.gov or by phone at 832-393-6510. Your form will be reviewed within two weeks of receipt and you will be notified.

To make an informal supervisory referral, please review the instructions and complete this form

Instructions for Responding to Suicidal or Homicidal ldeations.


Contact EAP

Phone
(832) 393-6510
Fax
(832) 395-9466
TDD
(800) 697-0353
Email
employeeassistanceprogram@houstontx.gov
Guidance Resources web page
WEB ID: HOUSTONEAP
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Department Information

611 Walker, 4th Floor
Houston, TX 77002
Benefits: 832-393-6000
Main: 832-393-6100
Safety Hotline: 832-393-7233 careers@houstontx.gov
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